HEATHER BROOKS
Lagrange,GA
Summary
Creative and Strategic-thinking professional with a history of transforming inefficient, underperforming programs into successful programs. Accomplished in economic development and leadership. Dedicated to continuous improvement and achieving goals. With 5 years of experience as a Downtown Development Director and Main Street program manager, along with my many years of experience in customer service, administrative work, event coordinating, marketing and graphic design work. Before working in economic development, I worked in administration, ministry and in the medical field. As a worship leader I am passionate about drawing people closer to God by choosing the best music and worship programs to fit church standards. Worked with senior pastor and other leadership to adapt programs and convey messages. A dedicated Worship Leader eager to apply leadership and musical abilities to provide church members and visitors with deeply spiritual experience. Offering over 10 years of related experience in Worship, Children, Youth and Women's Ministry. My late husband was a pastor, and we were both in the ministry together for about 20 years. I also worked as a Nursing Assistant with knowledge of medical terminology, front office administrative/ management work and infection control standards. I am a committed and dependable employee with a proven history of taking the initiative to provide leadership, customer service and organizational skills in a challenging and rewarding position.
Overview
14
14
years of professional experience
Work History
Administrator Assistant
First Baptist Church On The Square
Lagrange
04.2025 - Current
- Assisting in coordinating church events, managing schedules and logistics to ensure smooth operations.
- Assisted in maintaining accurate records and databases for member engagement and communication.
- Streamlined administrative processes, enhancing efficiency in document management and filing systems.
- Supported the development of outreach programs, fostering community connections and participation.
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
- Managed incoming mail and correspondence, distributing items as necessary while maintaining confidentiality of sensitive materials.
- Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
- Screened phone calls to take messages and route calls to appropriate personnel.
- Developed positive relationships with clients through excellent customer service skills during phone calls or face-to-face interactions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Developed creative design for print materials, brochures, banners, and signs.
Worship Leader -Part Time
Christ Chapel Lagrange
Lagrange
03.2025 - Current
- Led worship services, fostering a spiritually enriching environment for congregants.
- Coordinated music selection and rehearsals, enhancing worship experience through diverse musical styles.
- Mentored and trained volunteer musicians, improving overall performance quality and group cohesion.
- Collaborated with pastoral staff to align worship themes with church mission and values.
- Trained and mentored volunteer musicians, fostering skill development and teamwork in music ministry.
- Coordinated weekly rehearsals, ensuring preparedness for services through effective planning and communication.
- Oversaw audio-visual equipment setup, maintaining high-quality sound and lighting during worship events.
- Evaluated worship service effectiveness through feedback analysis, driving continuous improvement in programming.
- Cultivated relationships within the congregation, promoting participation and engagement in music ministry initiatives.
- Developed custom arrangements of popular hymns and contemporary songs to create unique musical experiences for congregants during worship services.
- Enhanced congregation engagement by incorporating multimedia elements and diverse musical styles in worship services.
- Supported pastor in discerning and meeting spiritual needs and helped church members and guests develop sense of belonging.
- Recruited volunteers for choirs and worship teams.
- Improved team dynamics and performance with regular, constructive feedback sessions.
- Implemented rotational system for worship team members, allowing for rest periods and reducing burnout.
Loan Specialist
One Main Financial
Newnan, Ga
09.2024 - 04.2025
- Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
- Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
- Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
- Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
- Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options
- Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans.
- Handle customer complaints and take appropriate action to resolve them.
- Meet with applicants to obtain information for loan applications and to answer questions about the process.
- Review loan agreements to ensure that they are complete and accurate according to policy.
- Schedule payment and collections
- Stay updated on new types of loans and other financial services and products to better meet customers’ needs.
- Evaluate, authorize, or recommend approval of loan applications
- Enhanced sales skills through ongoing training initiatives, staying current on industry trends and best practices in personal lines insurance sales.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
Patient Care Tech
DaVita
Lagrange, GA
07.2024 - 09.2024
- Provide excellent patient care and dialysis treatment
- Assembling supplies and preparing machinery
- Testing monitors and machine function
- Taking patient vitals
- Measuring and calculating blood flow
- Disinfecting and sanitizing equipment
- Communicating with patients
- Setting up the dialysis machine for treatment
- Overseeing patients during dialysis and monitoring vital signs
- Making necessary adjustments in fluid removal rates
- Testing and maintaining dialysis equipment
- Documenting vital signs and machine settings
- Cleaning dialysis machines and necessary equipment after each treatment
- Monitored vital signs and documented changes in patient conditions accurately.
- Provided direct patient care, assisting with daily activities and maintaining comfort.
- Assisted in the management of medical equipment, ensuring readiness for treatments.
Assistant Conference Coordinator
ASG
Lagrange
09.2023 - 03.2024
- Managed registration processes, improving attendee experience through efficient communication and support.
- Developed and maintained conference materials, enhancing attendee experience.
- Collaborated with cross-functional teams to support event objectives and timelines.
- Collaborated with team members to ensure smooth operations before, during, and after events, fostering a cohesive work environment.
- Assisted in the execution of successful conferences by meticulously organizing conference materials and resources.
- Streamlined registration processes for smoother event check-ins, leading to increased guest satisfaction.
- Managed registration process efficiently, ensuring smooth check-in experiences for attendees.
- Managed time efficiently in order to complete all tasks within deadlines.
Director of Downtown Development
Morristown Chamber of Commerce
Morristown, TN
03.2021 - 06.2023
- Built relationships with business owners, partner lenders, local business associations, community-based organizations and farmers market participants to better understand community and market needs.
- Offered significant input on development and revision of guidelines for business development programs in response to community and market needs.
- Collaborated with co-workers, peers from other organizations, clients and community with cultural competency in order to achieve milestones and goals.
- Organized brainstorming sessions between cross-functional teams to develop strategy and creative ideas for future events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed Farmers Market and event space rentals
- Planned large-scale events
- Selected and ordered décor and event materials.
- Identified funding sources to meet needs.
- Planned and organized special events, solicited corporate sponsorships
- Researched and applied for grants for economic development projects
- Assisted building owners in finding grants and applying for them to help with funding for historic buildings
- Led strategic initiatives to enhance community engagement and support local businesses.
- Fostered partnerships with stakeholders to promote collaborative projects and events.
- Developed and implemented programs to drive economic growth within the region.
Main Street Director
City of Thomaston / City Hall
Thomaston, GA
04.2018 - 03.2021
- Planned, coordinated and executed local downtown and City events for Thomaston, GA and our local downtown businesses
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Researched and applied for grants for the Downtown District
- All promoting and marketing for the Main Street Program
- Kept all social media Updated
- Executive Director of the Downtown Development Authority
- Maintain relationships and work with local businesses and other community partners
- Maintained customer satisfaction with forward-thinking strategies focused on addressing business & building owner needs and resolving concerns.
- Offered advice and assistance to businesses, paying attention to special needs or wants.
- Led strategic initiatives to enhance community engagement and streamline city services.
- Self-motivated, with a strong sense of personal responsibility.
- Led strategic fundraising initiatives to enhance donor engagement and increase revenue streams.
- Developed and implemented comprehensive outreach strategies to expand community support and partnerships.
- Developed comprehensive strategic plans to guide long-term growth and sustainability of the organization''s programs.
- Established key partnerships with stakeholders to support organizational growth objectives.
- Successfully planned and executed special events that raised awareness about the organization''s mission while generating new sources of support.
Part-Time Worship Leader
Shiloh Baptist Church
Thomaston, GA
01.2018 - 03.2020
- Led and inspired worship team members and guided team in following church processes, guidelines and mission.
- Recruited volunteers for choirs and worship teams.
- Developed programs for holidays and unique events.
- Supported pastor in discerning and meeting spiritual needs and helped church members and guests develop sense of belonging.
- Held worship team accountable for facilitating God-inspired worship and continually encouraged, equipped and empowered volunteers.
- Led weekly worship services, fostering spiritual engagement and community connection.
- Coordinated music selections and rehearsals, ensuring alignment with service themes and congregational needs.
- Collaborated with pastoral staff to integrate worship elements into church events, promoting cohesive ministry efforts.
- Oversaw audio-visual setup and operation during services, ensuring high-quality worship experiences for attendees.
- Researched and introduced contemporary worship songs, broadening musical repertoire to appeal to diverse congregants.
- Collaborated with pastors and ministry leaders to develop cohesive and spiritually enriching worship experiences.
- Set up PowerPoint presentations with lyrics for congregation.
- Recruited skilled musicians from within the congregation, resulting in a more diverse talent pool for the worship team.
- Streamlined rehearsal processes, resulting in increased efficiency and improved performance quality during services.
Administrative Assistant to the Executive Director
Georgia Independent School Association (GISA)
Thomaston, GA
06.2017 - 04.2018
- I did administrative work, marketing, graphic design, and planning of training events for Independent Schools and their staff.
- Developed and updated spreadsheets and databases.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted in the planning and executing of private school academic and sport events
Office Manager and Activities Assistant
Camelot Chateau
Ocala, FL
02.2015 - 01.2016
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Also assisted with admissions and marketing within the company.
- Engaged residents through events, small groups and personal attention.
- Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
- Planned, coordinated and implemented activities to address needs of participants with varying abilities.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Managed office operations, ensuring efficient workflow and optimal resource allocation.
- Coordinated schedules, meetings, and events to support executive leadership and team collaboration.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated recreational activities, enhancing resident engagement and satisfaction.
- Assisted in the planning of themed events, fostering community spirit and interaction.
- Facilitated communication between residents and management to address concerns promptly.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
Nursing Assistant
Citrus Nephrology
Crystal River, Florida
05.2014 - 05.2015
- Documented care actions by completing records and logs in medical software system.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Obtained client medical history, medication information, symptoms and allergies.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Part-Time Worship Leader
Gravity Church
Crystal River, Florida
01.2012 - 01.2015
- Coordinated music and special vocals for worship services.
- Set up Power Point presentations with lyrics for congregation.
- Led and inspired worship team members and guided team in following church processes, guidelines and mission.
- Recruited volunteers for choirs and worship teams.
- Developed programs for holidays and unique events.
- Supported pastor in discerning and meeting spiritual needs and helped church members and guests develop sense of belonging.
- Led weekly worship services, fostering spiritual engagement and community connection.
- Coordinated music selections and rehearsals, ensuring alignment with service themes and congregational needs.
- Collaborated with pastoral staff to integrate worship elements into church events, promoting cohesive ministry efforts.
- Oversaw audio-visual setup and operation during services, ensuring high-quality worship experiences for attendees.
- Researched and introduced contemporary worship songs, broadening musical repertoire to appeal to diverse congregants.
- Mentored emerging leaders within the worship team, cultivating talent and encouraging growth in leadership roles.
- Collaborated with pastors and ministry leaders to develop cohesive and spiritually enriching worship experiences.
- Held worship team accountable for facilitating God-inspired worship and continually encouraged, equipped and empowered volunteers.
- Implemented effective strategies for conflict resolution within the team when disagreements or misunderstandings arose among members.
- Recruited skilled musicians from within the congregation, resulting in a more diverse talent pool for the worship team.
- Created a welcoming environment for congregants through thoughtful stage design and visual elements in the worship space.
- Developed a vibrant volunteer worship team by providing ongoing mentorship, training, and support for team members.
- Streamlined rehearsal processes, resulting in increased efficiency and improved performance quality during services.
- Oversaw budget and programming for worship arts ministry and engaged outside services economically and responsibly.
- Cultivated a culture of prayer within the worship ministry by encouraging team members to pray together regularly and inviting congregants to participate in pre-service intercessory prayer gatherings.
- Fostered spiritual growth among team members by facilitating regular Bible studies, prayer meetings, and group discussions.
Unit Coordinator
New Horizon Villages
Crystal River, FL
01.2013 - 01.2014
- Started as an HTI working with mentally disabled, moved up quickly to a Unit Coordinator Position
- Unit coordinator - Supervisor of the Unit and staff
- Facilitated training programs for staff, promoting skill development and compliance with regulations.
- Collaborated with healthcare professionals to create tailored care plans for residents.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
- Prioritized safe care for patients, staff and visitors.
- Evaluated and monitored care and services throughout shift to improve quality levels.
- Enforced nursing practice standards and recommended unit and institution policies and procedures to boost medical care quality.
- Coordinated nursing activities and staffing with health-related, therapeutic and support services to streamline service delivery.
Nursing Assistant
Sunshine Gardens
Crystal River, FL
01.2012 - 01.2013
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Assisted with patient care tasks, including monitoring vital signs and providing personal hygiene support.
- Collaborated with nursing staff to implement individualized care plans for patients.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
Education
Diploma -
Upson-Lee High School
Thomaston, GA01-1998
Certified Nursing Assistant Certification
Withlacoochee Technical College
Inverness, FL09-2011
Downtown Development Training
University of Georgia Carl Vision/ Ga Municipal Institute
08-2017
Leadership & Economic Development Certificate
Balancing Nature And Commerce in Small Communities Course
Newnan, GA10-2018
Downtown Development
Downtown Development Authority Training
02-2019
Development & Leadership Course
GA Academy of Economic Development - Region 4 Of GA
10-2018
Loan Specialist And Insurance Sales Certifications
Online With One Main Financial
10-2024
Patient Care Technician Certification
DaVita
07-2024
CPR, AED & First Aid Certification
Red Cross
08-2024
Skills
- Effective communication
- Strategic thinking
- Problem-solving
- Leadership Skills
- Graphic design
- Front office operations
- Customer engagement
- File organization
- Scheduling appointments
- Spreadsheet creation
- Customer service
- Time management
- Team collaboration
- Computer skills
- Relationship building
- Customer relations
- Office administration
- Strong problem solver
- Microsoft Excel
- Patient scheduling
- Documentation and recordkeeping
- Deadline oriented
- Medical terminology
- Excel spreadsheets
- Program Management
- Fundraising and sponsorships
- Committee Organization
- Office Management
- Meeting Planning
- Staff & Volunteer Training
- Problem Anticipation and Resolution
- Vendor Coordination
- Event Planning and Management
- Customer Service
- Committee Leadership
- Self-Motivated
- Community Events
- Social Media Marketing
- Business Development
- Strategic Planning
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Dependable and responsible
- Multitasking
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Visionary thinking
- Team building
- Team leadership
- Goal oriented
- Project management
Timeline
Administrator Assistant
First Baptist Church On The Square
04.2025 - Current
Worship Leader -Part Time
Christ Chapel Lagrange
03.2025 - Current
Loan Specialist
One Main Financial
09.2024 - 04.2025
Patient Care Tech
DaVita
07.2024 - 09.2024
Assistant Conference Coordinator
ASG
09.2023 - 03.2024
Director of Downtown Development
Morristown Chamber of Commerce
03.2021 - 06.2023
Main Street Director
City of Thomaston / City Hall
04.2018 - 03.2021
Part-Time Worship Leader
Shiloh Baptist Church
01.2018 - 03.2020
Administrative Assistant to the Executive Director
Georgia Independent School Association (GISA)
06.2017 - 04.2018
Office Manager and Activities Assistant
Camelot Chateau
02.2015 - 01.2016
Nursing Assistant
Citrus Nephrology
05.2014 - 05.2015
Unit Coordinator
New Horizon Villages
01.2013 - 01.2014
Part-Time Worship Leader
Gravity Church
01.2012 - 01.2015
Nursing Assistant
Sunshine Gardens
01.2012 - 01.2013
Diploma -
Upson-Lee High School
Certified Nursing Assistant Certification
Withlacoochee Technical College
Downtown Development Training
University of Georgia Carl Vision/ Ga Municipal Institute
Leadership & Economic Development Certificate
Balancing Nature And Commerce in Small Communities Course
Downtown Development
Downtown Development Authority Training
Development & Leadership Course
GA Academy of Economic Development - Region 4 Of GA
Loan Specialist And Insurance Sales Certifications
Online With One Main Financial
Patient Care Technician Certification
DaVita
CPR, AED & First Aid Certification
Red Cross