Heather Bryant
Augusta,GA
Summary
Dynamic professional with strong background in business management, finance, customer service and sales. Solid track record of training and leading teams to exceed goals and consistently improve operations. Skillful in developing and implementing strategies that drive growth, profits and culture.
Overview
4
4
years of professional experience
Work History
Managing Partner In Training
Crunch Fitness - Undefeated Tribe
10.2024 - Current
- Manage the front desk team to ensure maximum club performance and cleanliness
- Responsible for daily huddle with team to align on goals for the day
- Perform daily cleaning checklist and delegate tasks to the team
- Consistently monitor KPIs and goals for the team, the club and myself to pivot when necessary
- Responsible for in the moment training for the team and AGM 1 & 2 to make sure all goals are met
- Mentorship of AGM 1 & 2 to ensure proper functionality of the club in my absence
- Responsible for proper process execution, including training, validating, checklists, reports, scheduling, etc.
- Responsible for scheduling, labor, budgeting, goal setting, PNL, etc.
General Manager/Multi-Club Director
Crunch Fitness - Premier Fitness
09.2023 - 10.2024
- Managed the teams for 2 gyms
- Collaborated with Crunch Corporate team, ABC, VFP, Club Connect, Crunch Connected, Vendors, etc
- Nurtured all aspects of club revenue including, Ops and PT, achieving notable growth MOM and YOY.
- Cultivated Member Relations through SMG, Google Reviews and handling Member issues in a timely manner.
- Strong focus on team training from onboarding to constant in the moment training and redirection.
- Attained a culture shift resulting in a team that is willing to go above and beyond
- Collaborated with management team to identify aliments and find innovative solutions.
Assistant Property Manager
Beztak
04.2023 - 08.2023
- Handle all aspects of leasing and renewal, ensuring excellent customer service throughout entire process
- Collaborated with property manager and maintenance and performed walk throughs to ensure smooth move-in/out process.
- Processed Rent payments and followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
General Manager
Crunch Fitness - The Shaffer Group
07.2021 - 04.2023
- Managed 40+ employees, including hiring, training, scheduling, exiting, etc.
- Ensured proper customer service and business growth through proper training and disciplinary actions.
- Performed daily and quarterly maintenance checks on equipment and facility; scheduled outside maintenance
- Cultivated relationships with vendors; planned and coordinated all in club events.
Education
Austin CC - Physics
Austin CC
Austin, TX05.2012
Skills
- Excel
- Outlook
- OneNote
- Powerpoint
- Word
- KPI Analysis
- Ignite
- VFP
- Leadership
- Communication skills
- Time management
- Guest services
- Yardi
- Knock
- RentCafe
- Revenue growth
- Strategic planning
- Operations management
- Financial administration
Timeline
Managing Partner In Training
Crunch Fitness - Undefeated Tribe
10.2024 - Current
General Manager/Multi-Club Director
Crunch Fitness - Premier Fitness
09.2023 - 10.2024
Assistant Property Manager
Beztak
04.2023 - 08.2023
General Manager
Crunch Fitness - The Shaffer Group
07.2021 - 04.2023
Austin CC - Physics
Austin CC
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