Heather Campese
Dawsonville
Summary
Seasoned Senior Living Advisor with background in providing compassionate and knowledgeable guidance for families seeking senior living options. Strengths include strong communication skills, understanding of senior care industry, and ability to empathize with clients during stressful decision-making processes. Previous roles have led to improved client satisfaction through personalized advice based on thorough assessment of individual needs and preferences.
Overview
6
6
years of professional experience
Work History
Senior Living Advisor
LeadGenie
Atlanta
11.2024 - 02.2025
- Promptly responded to family inquiries about senior living and home care options.
- Gathered crucial information from families to organize tours and assessments efficiently.
- Assessed the needs of individual seniors and recommended appropriate levels of care when necessary.
- Assisted seniors and their families in understanding the various levels of care available in senior living communities.
- Educated clients about long-term care insurance options and how they can help pay for senior housing expenses.
- Provided guidance to clients on choosing a retirement community that best fits their needs and budget.
Senior Living Advisor
CareChanges
Atlanta
11.2020 - 05.2024
- Educated families on senior living options, payment methods, and care processes.
- Coordinated with communities to connect families with essential resources for informed decision-making.
- Facilitated tours and maintained ongoing communication to expedite the decision process.
- Operated effectively in a fast-paced virtual environment, responding promptly to family inquiries.
- Advised clients on the advantages and disadvantages of each type of senior housing option available.
- Assessed the needs of individual seniors and recommended appropriate levels of care when necessary.
- Educated clients about long-term care insurance options and how they can help pay for senior housing expenses.
- Provided guidance to clients on choosing a retirement community that best fits their needs and budget.
Owner/Operator
Outside The Box Event Production
Sarasota
04.2019 - 06.2020
- Produced healthcare networking events across southwest Florida, enhancing industry connections.
- Coordinated all event aspects from planning to execution.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Leveraged industry knowledge and market relationships to secure sponsorships.
Education
Certificate of Technical Studies - Operating Room Technican
Georgia Health Institute
Atlanta, GA10-1991
Skills
- Client assessment and care recommendations
- Senior living options and resources
- Long-term care insurance expertise
- Tour coordination and planning
- Multitasking Abilities
- Problem-solving abilities
- Self motivation
- Organizational skills
- Active listening
- Attention to detail
- Excellent communication
- Reliability
- Professionalism
- Cold calling
- Goal setting
Timeline
Senior Living Advisor
LeadGenie
11.2024 - 02.2025
Senior Living Advisor
CareChanges
11.2020 - 05.2024
Owner/Operator
Outside The Box Event Production
04.2019 - 06.2020
Certificate of Technical Studies - Operating Room Technican
Georgia Health Institute
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