HEATHER CLARK
Summary
Experienced with developing personalized academic plans to support student success. Utilizes effective communication and motivational strategies to foster engaging learning environment. Knowledge of educational best practices and track record of assisting students in achieving their academic goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Student Success Coach
Western Governers University
04.2024 - Current
- Connected students with appropriate resources, including tutoring services, financial aid assistance, and mental health counseling.
- Supported diverse learners by providing culturally responsive coaching methods and acknowledging individual strengths.
- Mentored new Student Success Coaches by sharing best practices in coaching methods, communication strategies, and resource navigation.
- Improved student success rates by implementing personalized coaching strategies and goal-setting techniques.
- Facilitated productive goal-setting sessions with individual students resulting in actionable steps to achieve their academic and personal objectives.
Health/Wellness Coach
Noom Inc.
11.2018 - 01.2024
- Company Overview: Cutting Edge, Highly Rated Weight Loss Application
- Collaborative member of a world-class coaching team.
- Coaching with the use of Motivational Interviewing to explore client ambivalence through OARS (Open-ended questions, Affirmations, Reflections, Summaries)
- Partner with participants to establish goals (without prescription) that lead to sustainable, health-related behavior change using CBT(Cognitive Behavior Therapy) & TTM (Transtheoretical Model)
- Provides health and wellness guidance to participants, including personalized goal-setting, diet plans
- Successfully completed NBHWC approved training to effectively support clients with various aspects of health such as weight management, nutrition, disease awareness and prevention, exercise, stress, and sleep
- Cutting Edge, Highly Rated Weight Loss Application
Payroll Specialist/Client Support
ADP
09.2017 - 11.2018
- Company Overview: World Leader in Human Capital Management & Business Technology
- Consistently ranked amongst the top 3 payroll specialist department-wide.
- Lead trainer for new technologies and data interface products.
- Process employee paychecks, statements of earnings, and deductions
- Compute wages, deductions, and garnishments
- Ensure company compliance with federal and state laws, including reporting requirements
- World Leader in Human Capital Management & Business Technology
eLearning Specialist/Exam Administrator
BVirtual Inc
11.2015 - 09.2017
- Company Overview: World-Class Online Proctoring Raising the Bar for Proctored Exams
- Played a key role in creating and increasing the quality of the employee experience.
- Vital in shaping the organizations' new performance review system.
- Spearheaded employee performance and evaluation department.
- Supervises and monitors administration of tests by proctors; ensures that test instructions are accurate and that appropriate testing environment are maintained
- Ensures that all test administration is carried out in compliance with relevant university and higher education policies, regulations, guidelines, and standards
- Provides routine direction, information, and advisement to students and prospective students in regards to testing policies, procedures, and outcomes
- World-Class Online Proctoring Raising the Bar for Proctored Exams
Transportation Specialist/Recruiter
Lyft Inc
08.2013 - 11.2015
- Company Overview: Improving lives with the best Transportation Solutions
- Pioneer and founding driver for Lyft Georgia.
- Instrumental in the implementation of the employee mentorship program to improve driver engagement and rider experience.
- Interview prospective candidates and inspect vehicles
- Plan, Coordinate, and Develop Recruitment and Outreach Events, Quality Control, User Experience, and Improvement
- Improving lives with the best Transportation Solutions
Medicaid Eligibility Specialist
Georgia Department of Human Services/RSM Outreach Project
10.2010 - 03.2013
- Team lead for outreach coalition focusing on community involvement.
- Cultivated and maintained working relationships between government leaders and community leaders.
- Initiate procedures to grant, modify, deny or terminate medical benefits
- Resource referral (job placement legal aid, housing, or financial assistance)
- Organize outreach events and presentations for community organizations
- Process Claims and submit billing to appropriate medical authority
Education
Masters of Science - Education
Strayer University
Atlanta, GA05.2009
Bachelor of Arts - Psychology
Valdosta State University
Valdosta, GA05.2005
Skills
- Motivational Interviewing
- Cognitive Behavior Therapy
- NBHWC Certified
- Active Listening
- Communication
- Networking and relationship building
- Creativity and innovation
- Learning strategies
- Workshop facilitation
- Academic support
Certifications Trainings
- Classical Yoga Level 1 Instructor Certification, Kashi Atlanta Urban Yoga Ashram, Atlanta, GA, 05/01/15
- Full Spectrum Doula Training, DTI Doula Trainings International, Atlanta, GA, 11/01/16
- Integrative Nutrition Health Coach, Institute of Integrative Nutrition, New York, NY, 06/01/19
- NBHWC Certification, Noom Inc, Health Coach Certification Program, New York, NY, 07/01/22
Certification
- Board Certified Health & Wellness Coach, NBHWC - 2022
Timeline
Student Success Coach
Western Governers University
04.2024 - Current
Health/Wellness Coach
Noom Inc.
11.2018 - 01.2024
Payroll Specialist/Client Support
ADP
09.2017 - 11.2018
eLearning Specialist/Exam Administrator
BVirtual Inc
11.2015 - 09.2017
Transportation Specialist/Recruiter
Lyft Inc
08.2013 - 11.2015
Medicaid Eligibility Specialist
Georgia Department of Human Services/RSM Outreach Project
10.2010 - 03.2013
Bachelor of Arts - Psychology
Valdosta State University
Masters of Science - Education
Strayer University
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