Heather Daniel
Albany
Summary
Reliable practice manager offering several years of experience working in busy, customer-driven environments.
Overview
12
12
years of professional experience
Work History
Practice Manager
Veterinary Way Animal Hospital/Magnolia Pet Resort
Leesburg
07.2023 - Current
- Maintained accurate records of employee attendance, payroll, and vacation requests.
- Coached and mentored team members to enhance job performance.
- Managed vendor relationships through contract negotiations and timely delivery oversight.
- Enforced customer service standards while resolving issues to maintain service quality.
- Oversaw daily operations to ensure efficiency and compliance with quality standards.
- Managed inventory levels to meet demand and minimize waste from overstocking.
Operations Manager
Pet Supplies Plus
Albany
07.2022 - 07.2023
- Oversaw financial management, accounting, budget, and payroll activities to ensure accuracy.
- Delegated tasks to staff while setting priorities and goals for efficiency.
- Executed thorough opening, closing, and shift change processes to uphold operational standards.
- Monitored inventory levels regularly, ordering merchandise to maintain optimal stock quantities.
- Implemented targeted campaigns and promotions to enhance product development and services.
Account Manager
South GA Television
Albany
05.2019 - 03.2022
- Developed and maintained advertising strategies for three television stations owned by South Georgia Television.
- Collaborated with business owners and advertising agencies to market products through television and digital channels.
- Managed accounts payable and receivable for clients, ensuring timely collections and financial accuracy.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
Marketing Specialist
White County News/Telegraph
Cleveland
01.2013 - 05.2019
- Crafted tailored marketing strategies for new clients using data-driven proposals.
- Executed cold calling campaigns to expand sales base and attract new prospects.
- Fostered relationships with over 150 clients through proactive support and flexible availability.
- Aligned marketing products with customer needs to enhance client satisfaction.
Education
BBA - Business Management
University of Georgia
GA05-2003
Skills
- Payroll administration
- Vendor management
- Inventory control
- Financial management
- Customer service
- Team building
Timeline
Practice Manager
Veterinary Way Animal Hospital/Magnolia Pet Resort
07.2023 - Current
Operations Manager
Pet Supplies Plus
07.2022 - 07.2023
Account Manager
South GA Television
05.2019 - 03.2022
Marketing Specialist
White County News/Telegraph
01.2013 - 05.2019
BBA - Business Management
University of Georgia