Summary
Overview
Work History
Education
Skills
Timeline
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Heather Daniel

Albany

Summary

Reliable practice manager offering several years of experience working in busy, customer-driven environments.

Overview

12
12
years of professional experience

Work History

Practice Manager

Veterinary Way Animal Hospital/Magnolia Pet Resort
Leesburg
07.2023 - Current
  • Maintained accurate records of employee attendance, payroll, and vacation requests.
  • Coached and mentored team members to enhance job performance.
  • Managed vendor relationships through contract negotiations and timely delivery oversight.
  • Enforced customer service standards while resolving issues to maintain service quality.
  • Oversaw daily operations to ensure efficiency and compliance with quality standards.
  • Managed inventory levels to meet demand and minimize waste from overstocking.

Operations Manager

Pet Supplies Plus
Albany
07.2022 - 07.2023
  • Oversaw financial management, accounting, budget, and payroll activities to ensure accuracy.
  • Delegated tasks to staff while setting priorities and goals for efficiency.
  • Executed thorough opening, closing, and shift change processes to uphold operational standards.
  • Monitored inventory levels regularly, ordering merchandise to maintain optimal stock quantities.
  • Implemented targeted campaigns and promotions to enhance product development and services.

Account Manager

South GA Television
Albany
05.2019 - 03.2022
  • Developed and maintained advertising strategies for three television stations owned by South Georgia Television.
  • Collaborated with business owners and advertising agencies to market products through television and digital channels.
  • Managed accounts payable and receivable for clients, ensuring timely collections and financial accuracy.
  • Participated in brainstorming sessions to develop new ideas for business development initiatives.

Marketing Specialist

White County News/Telegraph
Cleveland
01.2013 - 05.2019
  • Crafted tailored marketing strategies for new clients using data-driven proposals.
  • Executed cold calling campaigns to expand sales base and attract new prospects.
  • Fostered relationships with over 150 clients through proactive support and flexible availability.
  • Aligned marketing products with customer needs to enhance client satisfaction.

Education

BBA - Business Management

University of Georgia
GA
05-2003

Skills

  • Payroll administration
  • Vendor management
  • Inventory control
  • Financial management
  • Customer service
  • Team building

Timeline

Practice Manager

Veterinary Way Animal Hospital/Magnolia Pet Resort
07.2023 - Current

Operations Manager

Pet Supplies Plus
07.2022 - 07.2023

Account Manager

South GA Television
05.2019 - 03.2022

Marketing Specialist

White County News/Telegraph
01.2013 - 05.2019

BBA - Business Management

University of Georgia

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Heather Daniel