Heather Dean
Lakeland
Summary
Detail-oriented professional skilled in appointment scheduling and client intake management. Known for effective communication and problem-solving abilities. Committed to ensuring a seamless client experience in a fast-paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Emotional Wellness Center
Valdosta
02.2025 - 04.2026
- Greeted clients warmly upon arrival at the Emotional Wellness Center.
- Managed phone calls, scheduling appointments for therapy sessions.
- Assisted clients with intake forms and provided information on services offered.
- Coordinated with therapists to ensure smooth appointment flow throughout the day.
- Processed payment transactions using industry-standard software.
- Verified insurance details to ensure accurate claims submission.
PCA
Nightingale INC
Douglas
04.2023 - 01.2025
- Provided personal care and assistance to clients in daily living activities.
- Assisted clients with mobility and transferring between locations safely.
- Monitored and recorded vital signs for ongoing health assessments.
- Maintained a clean and safe environment for clients at all times.
- Communicated effectively with healthcare professionals regarding client needs.
- Supported clients with meal preparation and nutritional guidance.
Customer Service Representative/Assistant Team Leader
Dialog Direct
Lakeland
02.2021 - 02.2023
- Resolved customer complaints by employing effective communication and problem-solving skills, ensuring customer satisfaction.
- Assisted customers with inquiries and provided information about services.
- Collaborated with team members to develop and implement customer service strategies, improving overall service quality.
- Maintained up-to-date knowledge of products and services for effective support.
- Trained new employees on operational procedures and best practices, facilitating smoother onboarding and integration into the team.
- Documented customer interactions in the CRM system accurately and promptly.
- Led daily team meetings to align on goals and tasks.
Education
Pharmacy Technican -
Ashworth College
Norcross, GA01-2015
GED -
Fayetteville Technical Community College
Fayetteville, NC10-2013
Skills
- Client intake management
- Appointment scheduling
- Payment processing
- Insurance verification
- Customer relationship management
- Customer resolution strategies
Certification
- Pharmacy Technican
Timeline
Receptionist
Emotional Wellness Center
02.2025 - 04.2026
PCA
Nightingale INC
04.2023 - 01.2025
Customer Service Representative/Assistant Team Leader
Dialog Direct
02.2021 - 02.2023
Pharmacy Technican -
Ashworth College
GED -
Fayetteville Technical Community College