Heather Dietrich
Cleveland
Summary
Experienced in optical measurements and customer consultations, providing accurate and comfortable eyewear solutions. Utilizes technical skills in lens crafting to meet client needs effectively. Strong communication and problem-solving abilities enhance overall customer experiences.
Overview
14
14
years of professional experience
Work History
Ophthalmic Scribe/Technician
North Georgia Eye Associates
01.2024 - Current
- Demonstrated exceptional multitasking abilities by simultaneously handling patient care, documentation, and administrative tasks.
- Aided in surgical preparation, gathering necessary instruments and equipment for efficient use during ocular procedures.
- Assisted in diagnosing eye conditions with precise recording of visual acuity measurements and diagnostic tests.
- Improved patient care by accurately documenting medical histories and examination findings.
- Accompanied physicians through day in fast-paced, stressful environments.
- Determined information to be included in reports.
Ophthalmic Scribe/Technician/Optician
Harborside Eye Specitlists
10.2016 - 12.2023
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Performed all the same duties listed above for Ophthalmic Scribe/Technician
Ophthalmic Scribe/Technician
Wilkinson Eye Center
08.2011 - 08.2016
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
Education
High School Diploma -
Jonesboro High
Jonesboro, GA06-1985
Skills
- Optical dispensing
- Frame selection
- Retail sales
- Prescription interpretation
- Eyewear adjustments
- Optical billing
- Diagnostic testing
- Minor surgery assistance
- Physician assistance
- Refractometry
Timeline
Ophthalmic Scribe/Technician
North Georgia Eye Associates
01.2024 - Current
Ophthalmic Scribe/Technician/Optician
Harborside Eye Specitlists
10.2016 - 12.2023
Ophthalmic Scribe/Technician
Wilkinson Eye Center
08.2011 - 08.2016
High School Diploma -
Jonesboro High
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