Heather Eden

• Provide comprehensive training to incoming baristas for seamless integration into the team.
• Maintain high quality and presentation standards in the preparation of wide-ranging menu offerings.
• Execute daily operations, including cashiering, stocking, cleaning, store opening/closing procedures, and upkeep of customer-facing areas, to provide an excellent in-store experience.
• Foster meaningful customer interactions while upholding company service expectations in a fast-paced environment.

• Assigned responsibilities among team members to optimize workflow.
• Led inventory management, ordering supplies and managing stock levels to minimize waste.
• Set a positive example by effectively navigating high-pressure situations to maintain workflow consistency.
• Identified business and consumer needs through ongoing evaluation of environment.
• Facilitated a positive learning environment through clear, specific, timely, and respectful coaching.
• Built supportive connections with the team by identifying and responding to each member's motivations, requirements, and worries.
• Maintained compliance with company standards for safeguarding operations and cash management.
• Leveraged operational tools to enhance shift efficiency.

See preceding