Heather Gandy
6144 Hardee Dr. Hahira
Summary
Experienced with assisting in diagnostic imaging procedures, ensuring patient comfort, and maintaining equipment. Utilizes effective communication and technical skills to support radiologic technologists. Knowledge of healthcare protocols and patient care standards, ensuring efficient and safe operations.
Overview
11
11
years of professional experience
Work History
Medicaid Eligibility Specialist
Lowndes County DFCS
02.2016 - 05.2023
- Assessed Medicaid applications to determine eligibility based on federal and state guidelines.
- Conducted client interviews to gather necessary documentation for eligibility verification.
- Reviewed and analyzed case files to ensure compliance with regulatory standards.
- Collaborated with community organizations to facilitate outreach efforts for Medicaid enrollment initiatives.
- Maintained detailed records of client interactions and case progress in electronic systems for accuracy.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
Medicaid Billing Specialist
Mids Transportation
09.2012 - 02.2016
- Managed Medicaid billing processes to ensure timely and accurate claims submission.
- Coordinated with Medicaid to resolve billing discrepancies and improve payment cycles.
- Analyzed billing data to identify trends and enhance revenue cycle efficiency.
- Developed process improvements that streamlined billing workflows, reducing errors in submissions.
Education
Radiology Technologist
Wiregrass Technical College
Valdosta, GA12-2025
Skills
- Teamwork and collaboration
- Customer service
- Certified in CPR/AED
- Problem-solving
- Time management
- Effective communication skills
- Empathy and patience
- Caring and compassionate
Timeline
Medicaid Eligibility Specialist
Lowndes County DFCS
02.2016 - 05.2023
Medicaid Billing Specialist
Mids Transportation
09.2012 - 02.2016
Radiology Technologist
Wiregrass Technical College
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