HEATHER GRAY
Alpharetta
Overview
21
21
years of professional experience
1
1
Certification
Work History
Pre-Closer
Ganek PC
11.2023 - Current
- Streamlined communication between all parties involved, expediting the pre-closing process.
- Assisted in resolving title issues, promoting smoother transactions and customer satisfaction.
- Organized and maintained client files, ensuring easy access to critical information.
- Established strong relationships with clients, fostering trust during the pre-closing phase of their mortgage journey.
- Conveyed complex information clearly to clients, guiding them through each step of the pre-closing procedure successfully.
- Contacted customers and prospects to generate new business to achieve company growth goals.
SENIOR PARTICIPANT RELATIONSHIP MANAGER
MORGAN STANLEY
10.2022 - 11.2023
- Wealth Management/Institutional Sales work with Participants regarding their Employee Stock Purchase Plan and Equity compensation
- Qualify inquiries from prospective clients and coordinate leads to Financial Advisors
- Cross functional with marketing, operations, product and sales teams to communicate customer issues and ensure timely follow up and resolution
- Utilize multiple platforms to help customers with ease of access to wealth management platforms
- Upheld compliance and internal procedures to minimize risk and aid in the prevention of fraudulent activity
- Monitored, reported and graded trainee progress to address individual needs as a LEAD Subject Matter Expert, SME.
MORTGAGE DOCUMENT SPECIALIST
PEERSTREET
01.2022 - 06.2022
- Manages tasks necessary to facilitate timely closing of loans after underwriting
- Compiles and reviews loan documentation and ensures that all conditions and requirements for closing are met working within the Paralegal Team
- Assist with preparation of legal documents and draft routine letters and other correspondence, and review and edit prepared documents for formatting and accuracy
- Work with our lender partners and collaborate with internal real estate and account management teams to close real estate transactions
- Help implement best practices across multiple business departments using Saas.
TRANSACTION MANAGER
ZILLOW
09.2021 - 01.2022
- Represent Zillow’s interest as a purchaser through Zillow Offers Acquisitions
- Create seamless transitions from purchase closing to ownership through resale closing
- Review and approve open escrow documentation, earnest money, diligence items, title commitments, taxes, leases, disclosures, settlement statements, and closing packages.
TRANSACTION COORDINATOR
MARK SPAIN REAL ESTATE
02.2021 - 09.2021
- Provide marketing and MLS listing support in the Florida market to agents, clients, title, investors and photographers
- Due diligence and compliance for all Florida transactions in Orlando and Tampa brokerages.
- Evaluated and negotiated contracts to procure favorable financial terms.
PHOTOGRAPHY PROFESSOR
UNIVERSITY OF NORTH GEORGIA
09.2019 - 09.2020
- Teach history, beginning, intermediate and advanced photography for students to gain Professional Photography Certification
- Structure lessons to develop skills from basic to advanced photographic techniques
- Use knowledge acquired directly from industry experience to provide comprehensive education on specifics of career in photography.
MARKETING AND PRODUCTION COORDINATOR
ALAN FLUSSER CUSTOM
09.2003 - 01.2009
- Edited and designed promotions, mailings, and website
- Managed all aspects of budget and production
- Worked directly with chief designer
- Participated in buying, selling, and coordinating men’s custom clothing and accessories
- Directed, shot, and produced all photo-related content
- Responsible for greeting clients at front desk, managed phone calls, and answered client questions/concerns.
COMMERCIAL RETAIL PHOTOGRAPHER
VINEYARD VINES
09.2006 - 09.2007
- Helped grow business from initial startup
- Photographed catalog and website imagery for company branding
- Communicated with team of graphic designers, photo re-touchers, and personal clothing stylist to enhance communication skills
- Developed management experience: directed, produced, and propped all in-house photo shoots for successful e-commerce
- Built and delivered fully-operational initial website.
Education
MASTER OF FINE ARTS (MFA) - PHOTOGRAPHY AND RELATED MEDIA
SCHOOL OF VISUAL ARTS
NEW YORK, NY05.2002
BACHELOR OF ARTS (BA) - FINE ARTS AND ART HISTORY
DICKINSON COLLEGE
CARLISLE, PA05.1999
Syracuse University
Florence, ITALYDickinson College
London, ENGLANDAffiliations
KAPPA KAPPA GAMMA
Certification
Licensed Real Estate Agent-Georgia-REALTOR
- CNP - Certified Notary Public
Timeline
Pre-Closer
Ganek PC
11.2023 - Current
SENIOR PARTICIPANT RELATIONSHIP MANAGER
MORGAN STANLEY
10.2022 - 11.2023
MORTGAGE DOCUMENT SPECIALIST
PEERSTREET
01.2022 - 06.2022
TRANSACTION MANAGER
ZILLOW
09.2021 - 01.2022
TRANSACTION COORDINATOR
MARK SPAIN REAL ESTATE
02.2021 - 09.2021
PHOTOGRAPHY PROFESSOR
UNIVERSITY OF NORTH GEORGIA
09.2019 - 09.2020
COMMERCIAL RETAIL PHOTOGRAPHER
VINEYARD VINES
09.2006 - 09.2007
MARKETING AND PRODUCTION COORDINATOR
ALAN FLUSSER CUSTOM
09.2003 - 01.2009
MASTER OF FINE ARTS (MFA) - PHOTOGRAPHY AND RELATED MEDIA
SCHOOL OF VISUAL ARTS
BACHELOR OF ARTS (BA) - FINE ARTS AND ART HISTORY
DICKINSON COLLEGE
Syracuse University
Dickinson College
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