Heather Harriss
Stockbridge
Summary
Detail-oriented property manager with expertise in property inspections and maintenance coordination. Known for managing vendor relationships and ensuring compliance with safety regulations, driving high levels of tenant satisfaction.
Overview
9
9
years of professional experience
Work History
Property Manager
Parclife Homes
Lawrenceville
01.2022 - Current
- Conducted inspections to uphold quality standards and ensure compliance with safety regulations.
- Coordinated property maintenance and repairs to enhance tenant satisfaction rates.
- Collaborated with vendors to negotiate favorable contracts for services and supplies.
- Inspected properties regularly to identify deficiencies.
- Managed timely turnovers by streamlining coordination with maintenance teams and contractors after move-outs.
- Performed periodic inspections to verify adherence to safety regulations and tenant requirements.
Customer Support Specialist
HomeServe USA
Chattanooga
01.2020 - 01.2022
- Resolved customer inquiries regarding home service plans and repairs through effective communication.
- Educated customers on product features to enhance overall experience.
- Collaborated with team members to optimize service delivery and support processes.
- Responded promptly to customer emails and calls, ensuring positive and courteous interactions.
- Guided customers through billing procedures, processed payments, and facilitated setup options for seamless service.
- Maintained composure in challenging situations, applying de-escalation techniques effectively.
- Built positive relationships with staff and management to enhance teamwork and collaboration.
Customer Service Manager
T-Mobile, Custom Wireless
Atlanta
01.2017 - 01.2020
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Managed customer inquiries through phone and online support channels efficiently.
- Resolved escalated customer issues using effective communication strategies.
- Monitored team performance, delivering constructive feedback for continuous improvement.
- Facilitated team meetings to review customer feedback and implement service enhancements.
- Established positive rapport with customers, managers, and team members to foster collaboration.
- Trained new staff on customer service protocols and company systems, ensuring consistency in service delivery.
Education
High School Diploma -
George Jenkins High School
Lakeland, FL01-1997
Skills
- Property inspections
- Vendor negotiations
- Maintenance coordination
- Compliance monitoring
- Performance monitoring
- Customer relationship management
- Team leadership
- Effective communication
- Time management
- Skilled multi-tasker
- Conflict resolution
- De-escalation techniques
- Detail orientation
Timeline
Property Manager
Parclife Homes
01.2022 - Current
Customer Support Specialist
HomeServe USA
01.2020 - 01.2022
Customer Service Manager
T-Mobile, Custom Wireless
01.2017 - 01.2020
High School Diploma -
George Jenkins High School