Heather Jackson
Tunnel Hill
Summary
Enthusiastic knowledgeable individual with 10+ years of hands-on experience instructing new employees to successfully complete job duties. Versed in fairly distributing tasks, monitoring trainees performance and motivating crew. Encouraging and positive professional committed to contributing to company goals and growth.
Overview
15
15
years of professional experience
Work History
Skills Trainer
McKee Foods
06.2014 - Current
- Develop and conduct training for new employees on company policies, procedures, and safety protocols.
- Assist in orientation program for new hires.
- Adapt instruction methods based on individual learner needs to maximize the impact of training efforts.
- Utilize various teaching techniques such as role-playing, lectures, demonstrations, and workshops to enhance skill development.
- Establish positive relationships with trainees by providing support during the learning process.
- Deliver safety training to groups of 1 to 20+ people at one time.
- Participate and attended meetings or training classes to obtain information for use in training.
Baker
Panera Bread
10.2010 - 06.2014
- Maintained accurate inventory of baking supplies and ingredients.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency.
- Cleaned work areas, utensils, and equipment.
- Placed orders for additional supplies when necessary based on production needs.
- Followed food safety guidelines.
- Rotated stock as needed to keep freshness.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Oversaw baking and cooking training to assist new staff members in professional development.
- Adhered to safety protocols to minimize accidents.
Education
Associate of Applied Science - Business Management
Cleveland State Community College
Cleveland, TN08-2025
Skills
- Continuous Improvement
- Employee Onboarding
- Team Building
- Workplace Safety
- Product Knowledge
- Food Safety
- Learning and training
- Active Listening
- Forklift Certified
- Safety training
- Process improvement
Timeline
Skills Trainer
McKee Foods
06.2014 - Current
Baker
Panera Bread
10.2010 - 06.2014
Associate of Applied Science - Business Management
Cleveland State Community College