HEATHER JOHNSON
Athens
Summary
Dynamic leader in business and employee management with 15+ years of experience. Proven track record in streamlining operations and enhancing efficiency. Strong administrative and program management skills demonstrated through successful leadership of diverse teams. Committed to fostering team development and maintaining high standards of excellence.
Overview
9
9
years of professional experience
Work History
Referral Coordinator - Marketing Specialist
Athens Heart Center and Specialty Clinics
Athens
06.2025 - Current
- Develop and implement marketing strategies to drive clinic expansion through direct in-person outreach
- Established communication protocol that significantly decreased patient wait times for initial appointments.
- Cultivated robust partnerships with referring physicians' offices to enhance referral quality.
- Handled new patient inquiries and validated incoming referrals for accuracy and completeness, ensuring smooth referral processing.
- Managed new patient intake and referral processes to guarantee seamless onboarding experience and enhance patient satisfaction.
- Conducted personalized follow-up calls with new patients to gather feedback and identify areas for improving satisfaction.
- Managed scheduling for patient appointments and follow-up consultations.
Administrative Assistant
Medical Office Force
Athens
10.2022 - Current
- Coordinated meetings, managed records, and maintained personnel files to ensure smooth administrative operations.
- Oversaw hiring pipelines and evaluated incoming resumes across multiple locations.
- Responded to phone calls and emails, providing accurate information to enhance business communication.
- Entered and organized data in spreadsheets using Microsoft Excel, contributing to efficient data management.
- Supported patient care leveraging EMR systems and telemedicine for RPM, RTM, and registration calls
Contact Center Manager
Medical Office Force
Athens
03.2023 - 08.2025
- Manage staff and direct daily operations, including 24/7 schedule coordination for phone lines and patient chat.
- Increased resource productivity by implementing effective planning and goal-setting strategies
- Established uniform protocol formats and designed grading system for learning and development initiatives
- Partnered with offshore team to streamline collaboration and communication
Operations Supervisor
TeleNet Marketing Solutions
Athens
02.2017 - 10.2022
- Supervised largest client, coordinating team efforts to achieve challenging quarterly goals.
- Monitored daily and weekly KPIs, conducting root cause analysis to identify and resolve key issues.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Coached and trained new employees, promoting positive relations through associate focus groups.
Education
Vocational Medical Training - Griffin, GA
Griffin Technical College
Griffin, GA01-2008
High School Diploma - General Studies
Jasper County High School
Monticello, GAMonticello, GA
Skills
- Electronic health records
- HIPAA compliance
- B2B Marketing
- Data analysis
- Business strategy
- Partnership development
- Performance Improvement
- Microsoft Office suite applications
- Organizational development
- Attention to detail
- Leadership skills
Websites
Certifications And Skills
Certified Manager (CM), 2008
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Referral Coordinator - Marketing Specialist
Athens Heart Center and Specialty Clinics
06.2025 - Current
Contact Center Manager
Medical Office Force
03.2023 - 08.2025
Administrative Assistant
Medical Office Force
10.2022 - Current
Operations Supervisor
TeleNet Marketing Solutions
02.2017 - 10.2022
Vocational Medical Training - Griffin, GA
Griffin Technical College
High School Diploma - General Studies
Jasper County High School