Heather Meeks
Garden City,GA
Summary
Experienced with quality assurance protocols, ensuring compliance and product integrity. Utilizes effective team leadership and process optimization to drive results. Track record of implementing quality control measures that enhance productivity and maintain high standards.
Overview
22
22
years of professional experience
Work History
Quality Control Supervisor
Precision Protective Coatings
03.2024 - Current
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Ensured adherence to safety guidelines throughout all aspects of the production process, resulting in an improved workplace environment for employees.
- Identified areas of improvement, implementing necessary changes to enhance overall product quality.
- Coordinated with other department supervisors to align quality control objectives and minimize discrepancies across the organization.
- Reduced customer complaints with thorough testing and prompt resolution of identified issues.
- Performed Final Inspections per customer specifications.
Head Waitress
Cary Hillards
01.2006 - Current
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
- Trained staff members on use of POS system.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Quality Control Inspector
Precision Protective Coatings
08.2023 - 03.2024
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
Auditor
NRS
01.2021 - 01.2022
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Planned and executed follow-up audits at appropriate intervals.
- Followed established auditing processes to meet internal and regulatory requirements.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
Head Waitress
Wild Wings Cafe
01.2014 - 01.2016
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Strengthened teamwork among waitstaff through effective delegation of tasks based on individual strengths.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Managed food resources, memorized orders, and coordinated customer service.
Sandwich Artist, Shift Leader, RGM
Subway
01.2004 - 01.2011
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Progressed through the company assuming roles of increased responsibility.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
Education
High School Diploma -
Effingham County High School
Guyton, GA05-2006
Skills
- Quality training
- Quality tools
- Standard operating procedures
- Microsoft office
- Quality metrics
- Documentation control
- Measurement techniques
- Visual inspection
- Quality management systems
- Internal Audits
- Product inspection
- Corrective actions
- ISO standards
- Equipment calibration
- Critical thinking
- Documentation and reporting
Timeline
Quality Control Supervisor
Precision Protective Coatings
03.2024 - Current
Quality Control Inspector
Precision Protective Coatings
08.2023 - 03.2024
Auditor
NRS
01.2021 - 01.2022
Head Waitress
Wild Wings Cafe
01.2014 - 01.2016
Head Waitress
Cary Hillards
01.2006 - Current
Sandwich Artist, Shift Leader, RGM
Subway
01.2004 - 01.2011
High School Diploma -
Effingham County High School
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