Heather Milford
Cumming
Summary
Adaptable Optician Technician with experience in organizing workstations and facilitating patient consultations. Proven ability to enhance patient experience through effective insurance verification and optical dispensing.
Overview
3
3
years of professional experience
Work History
Optician Technician
Pearle Vision
3264 Buford Dr. Suite 100A
01.2025 - Current
- Collaborated with optometrists during eye exams to enhance patient service experience.
- Organized workstations and tools to promote efficient workflow and safety standards.
- Engaged in ongoing training on new optical technologies and industry trends.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
Optician Technician
AmericasBest
Cumming, GA
07.2023 - 03.2024
- Assisted in measuring and fitting eyeglasses to ensure proper lens placement.
- Learned to use optical equipment for lens fabrication and adjustments.
- Supported patient consultations by explaining eyewear options and care instructions.
- Maintained inventory of frames and lenses, ensuring availability for customer needs.
- Implemented an effective appointment scheduling system to minimize wait times and enhance patient experience.
- Enhanced optical department efficiency by maintaining a clean, organized, and well-stocked inventory of frames and lenses.
Education
No Degree - Medical Technology
Lanier Technical College
Oakwood, GA03-2020
Skills
- Optical measurements
- Optical dispensing
- Visual acuity testing
- Insurance verification
- Optical orders
- Multifocal lens fitting
- Insurance billing
- Optical equipment maintenance
- Prescription interpretation
- Contact lens
Timeline
Optician Technician
Pearle Vision
01.2025 - Current
Optician Technician
AmericasBest
07.2023 - 03.2024
No Degree - Medical Technology
Lanier Technical College