Heather Patrick
Augusta
Summary
Dynamic Production Associate at Clover Environmental Solutions with expertise in process validation and quality assurance. Proven track record of enhancing production capacity through effective training and prioritization. Skilled in managing high-pressure situations while ensuring product quality and customer satisfaction. Committed to continuous improvement and operational excellence.
Overview
22
22
years of professional experience
Work History
Production Specialist
Clover Environmental Solutions
06.2024 - Current
- Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.
- Delivered quality products with effective use of control procedures and good inspection skills.
- Maintained equipment in good working order by checking settings and operation, troubleshooting problems, an completing basic repairs.
- Increased production capacity by training new employees on machinery operation and safety protocols, strengthening the overall workforce.
Server
Buffalo Wild Wings
01.2006 - 11.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Customer Service Representative
The Sports Page Bar & Grill
05.2003 - 02.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Jordan Vocational High School
Columbus, GA05-2003
Skills
- Process validation
- Manufacturing operations
- Process improvement
- Priority management
- Quality inspections
- Quality assurance standards
- Product assembly
- Product inspection
- Product packaging
- Quality inspection
- Quality assurance
Timeline
Production Specialist
Clover Environmental Solutions
06.2024 - Current
Server
Buffalo Wild Wings
01.2006 - 11.2013
Customer Service Representative
The Sports Page Bar & Grill
05.2003 - 02.2006
High School Diploma -
Jordan Vocational High School
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