Heather Pizzolato
Dallas
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Cashier
Publix, Inc
Kennesaw
01.2022 - Current
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained a clean and organized checkout area for customer convenience.
- Assisted customers in locating products within the store promptly.
- Provided product information and recommendations to enhance customer experience.
- Addressed customer inquiries and resolved issues with professionalism.
- Collaborated with team members to ensure smooth daily operations.
- Followed store policies and procedures for handling returns and exchanges effectively.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Recommended, selected, located, and obtained products to meet customer needs.
- Verified that all coupons were valid prior to processing them into the system.
- Addressed customer questions and concerns regarding products and services.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Adhered to social distancing protocols and wore mask or face shield.
Education
Master Cosmetologist - Master Cosmotology
Cobb Beauty College
Kennesaw, GA 06.2013 - 09.2014
Skills
- Point-of-sale systems
- Cash handling
- Product knowledge
- Inventory management
- Team collaboration
- Effective communication
- Problem solving
- Employee training
- Customer focus
- Calm demeanor
Timeline
Customer Service Cashier
Publix, Inc
01.2022 - Current
Master Cosmetologist - Master Cosmotology
Cobb Beauty College
06.2013 - 09.2014