Heather Rich
Grovetown
Summary
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Columbia County Sheriff's Office
09.2020 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided on-the-job training and coaching to develop new dispatchers.
Service Casheir
Greenbrier Volkswagon
11.2014 - 02.2016
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
- Enhanced store productivity by maintaining a clean and organized cashier area.
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Assisted in training new cashiers, leading to improved performance across the entire team.
- Completed end-of-day closing procedures thoroughly and efficiently, preparing the register for the next business day''s opening staff member.
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Learned duties for various positions and provided backup at key times.
Retail Sales Associate
Hollister Co
08.2013 - 02.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
Carhop
Sonic
08.2012 - 05.2013
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
- Improved efficiency by restocking supplies during downtime periods between orders.
- Assisted in the training of new carhops, sharing best practices for success in the role.
Bartender/table Runner
W Pub
02.2012 - 05.2012
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ10-2025
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ04-2019
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Teamwork and collaboration
- Decision-making
- Problem-solving
- Customer service
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Loss prevention experience
Certification
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- Certified Training Officer (CTO) - Association of Public-Safety Communications Officials (APCO).
- Basic Telecommunicator Certification – National Emergency Number Association (NENA).
- Business Analytics Certificate
Timeline
911 Dispatcher
Columbia County Sheriff's Office
09.2020 - Current
Service Casheir
Greenbrier Volkswagon
11.2014 - 02.2016
Retail Sales Associate
Hollister Co
08.2013 - 02.2014
Carhop
Sonic
08.2012 - 05.2013
Bartender/table Runner
W Pub
02.2012 - 05.2012
Bachelor of Science - Business
University of Phoenix
Associate of Arts - Criminal Justice
University of Phoenix
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