HEATHER RICHMOND
Duluth
Summary
A self-motivated achiever with a proven track record in account management, training, and pricing strategies. Demonstrates expertise in client interaction and problem resolution, utilizing knowledge of packaging design and fiber and corrugated board characteristics. Possesses strong math aptitude and meticulous attention to detail, ensuring accuracy in all tasks. Recognized for exceptional customer service skills and sales abilities, consistently delivering outstanding results. Proficient in MS Office and AS400, equipped to thrive in a fast-paced environment.
Overview
18
18
years of professional experience
Work History
Inside Sales Manager/Sales Account Manager
RTS Packaging, LLC / A Sonoco Company
01.2015 - 01.2024
- Manage high-performing inside sales team to consistently exceed company targets
- Complete annual performance reviews and conduct quarterly account reviews
- Analyze business trends and identify areas for growth based on market conditions, plant capacity and board availability
- Co-creation and support for IDPs, succession planning and compensation evaluation
- Coordinate orders with plants scheduling personnel, shipping managers, and GM’s to ensure meeting customer demands and improve efficiencies
- Inside Sales IT team representative
- Collaborate with RTS team developing new reporting functions/features and program enhancements for AS400
- Discovery and development with WestRock on Customer Digital Portal, Craft Brew Consignment program
- Partner on the 2010 and 2019 RTS website revamps including design, photography
Senior Inside Sales Representative
RTS Packaging, LLC / A Sonoco Company
01.2006 - 01.2015
- Design, quote new and repeat business, analyze costs and monitor account trends while maintaining strong relationships with internal and external customers
- Develop pricing techniques based on machine capabilities, proper PC levels, plant throughput, board pricing and availability
- Work with outside and phone sales reps to communicate new leads, resolve customer issues and manage existing business
- Maintain an approximate 35% - 40% overall profit contribution, 42% quote conversion rate
- Management of several high-end beauty brands including Drunk Elephant (Shiseido), Clinique, La Mer, Jo Malone, etc.), Victoria's Secret Beauty, and Bath and Body Works
- Train new employees, ongoing training with Midwest and West Coast teams
- Follow customer sales cycle (order entry, communicate lead-times and potential delays, tracking, POD, invoicing, credits, inventory management)
Education
Bachelor of Science - Textile Products Design And Marketing
University of North Carolina At Greensboro
Skills
- Sales team leadership and collaboration
- Account management
- Sales tracking and retention
- Customized project resolutions utilizing creative problem solving
Awards
Two-time recipient of "World Class Service" award as voted on by management, collective sales team, and manufacturing
Timeline
Inside Sales Manager/Sales Account Manager
RTS Packaging, LLC / A Sonoco Company
01.2015 - 01.2024
Senior Inside Sales Representative
RTS Packaging, LLC / A Sonoco Company
01.2006 - 01.2015
Bachelor of Science - Textile Products Design And Marketing
University of North Carolina At Greensboro
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