Heather Schoenfeld
Eatonton
Summary
Dynamic Assistant Manager with proven expertise at Putnam County School Nutrition, excelling in team leadership and customer service. Enhanced sales by 15% through strategic inventory management and exceptional rapport-building. Skilled in recruiting, problem-solving, and retail operations, consistently achieving performance targets and fostering a positive work environment.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Putnam County School Nutrition
07.2021 - Current
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Planned, and Created a school Menu month by month, and ordered inventory for the month.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Food and Nutrition Assistant
Newton County School Nutriton
10.2019 - 07.2021
- Evaluated and revised menus to incorporate variety and meet evolving needs and preferences.
- Assessed calories, sodium, sugar, and other nutrition data to oversee students' diets.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Monitored food quality and freshness throughout day.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Cleaned and organized kitchen, dining and service areas.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Adjusted food preparation methods in accordance with customer requests.
Department Supervisor with Keys
Kohls Department Store
08.2018 - 10.2020
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Mentored new sales associates to contribute to store's positive culture.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Food Service Worker
Your Pie
02.2016 - 08.2018
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Set up and broke down food service lines quickly to maintain service flow.
Education
EastSide High School
Covington, GASkills
- Recruiting and interviewing
- Budget assistance
- Sales monitoring
- Problem-solving
- Team leadership
- Employee supervision
- Workload management
- Customer service
- Retail operations
- Customer rapport
Certification
- Certified Paraprofessional, I.D. number- 1904928
- ServSafe Certified
Timeline
Assistant Manager
Putnam County School Nutrition
07.2021 - Current
Food and Nutrition Assistant
Newton County School Nutriton
10.2019 - 07.2021
Department Supervisor with Keys
Kohls Department Store
08.2018 - 10.2020
Food Service Worker
Your Pie
02.2016 - 08.2018
EastSide High School
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