Heather Strasser
Moultrie
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with a high degree of accuracy. Resourceful and experienced worker offering expertise in customer service and file management. Detail-oriented team player with strong organizational skills.
Overview
9
9
years of professional experience
Work History
Deputy Clerk
Colquitt County Board Of Commissioners
10.2022 - Current
- Worked in Real estate and State Court departments along with other duties in the office such as Office Supply Manager, Office Assistant, Jury Duty Clerk, and filled in for BOE on occasions as needed.
- Promptly filed deeds and liens for the Real Estate department.
- Promptly received and forwarded incoming communications such as phone calls, emails, and mail to the appropriate staff.
- Interacted with customers by phone, email, or in-person to provide information as needed.
- Answered Jury Duty calls and prepared the final list of Jurors for Court.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Entered/filed citations and warrants for the State Court department.
- Received payments for documents and citations.
- Prepared the calendars for State Court trial dates.
- Prepared documents for the State Solicitor, Lawyers, Sheriffs Office, and the Judge/Judges secretary as needed.
- Responsible for mail retrieval each morning for the office and occasional bank deposits.
Customer Service Manager
Walmart
05.2016 - 01.2020
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Responsible for coaching/writing up employees as needed.
Education
Cosmetology Education
Moultrie Technical College
Moultrie, GA04.2015
High School Diploma -
Colquitt County High School
Moultrie, GA05.2011
Skills
- Research
- Quality Control
- Telephone Etiquette
- Record Preparation
- Stocking and replenishing
- Sales expertise
- Customer satisfaction
- Microsoft Word
- Calendar management
- Budget monitoring
- Prioritization
- Document management
Timeline
Deputy Clerk
Colquitt County Board Of Commissioners
10.2022 - Current
Customer Service Manager
Walmart
05.2016 - 01.2020
Cosmetology Education
Moultrie Technical College
High School Diploma -
Colquitt County High School
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