Heather Thomas
Dallas
Summary
Excellent communication skills, both written and verbal. Enthusiastic about helping people and an engaging personality Highly motivated, organized , and adaptable to multiple situations
Overview
22
22
years of professional experience
Work History
Criminal Justice Specialist
Cobb County Sheriff’s Office
Marietta
01.2022 - Current
- Responsible for safety of inmates and deputies
- Manage and monitor inmate activity
- Expert at evacuation and emergency procedures for large population
- Remedy first aid until medical arrives
Personal Assistant
Southern Life Reality
Atlanta
01.2015 - 01.2020
- Arranged and staged homes for open house events
- Helped coordinated appointments and meetings
- Conducted market research
- Presented homes to buyers and agents
Skip Specialist II, Account Manager II
Car Max Auto Finance
Kennesaw
01.2012 - 01.2018
- Accountable for reducing delinquency on assigned accounts by using strong negotiation skills
- Use various sources to locate updated contact information of clients
- Ensure that legal requirements of contract are followed
- Advise customers of necessary actions and strategies of debt repayment while providing excellent customer service
- Handle escalated calls in a fast paced environment and provide a resolution on every call
Office Manager/Appraisal Assistant
JRS & Associates
Stockbridge
01.2003 - 01.2017
- Responsible for supervision of staff
- Managed payroll, create monthly expense reports, handled accounts payables and receivables
- Measure and assess value of property
- Communicate with vendors, employees, and other individuals to answer questions, explain information
Sales Associate
JC Penney
Morrow/Hiram
01.2003 - 01.2012
- Display excellent customer service and maintain store appearance
- Assist in inventory control and merchandise replenishment
- Assist in the training of new customer service associates
Admissions Counselor
Columbia Southern University
Orange Beach
01.2018
- Advise prospective students of degree programs based on professional and educational goals
- Assist with application process and discuss admission guidelines
- Schedule calls with current students and process enrollment
- Provide information about curriculum, evaluations, and learning objections
Education
Bachelor’s Degree - Psychology
Clayton State University
01.2011
Skills
Plan, develop, and implement emergency procedures
Excellent communication skills with diverse population and deescalate hostile individuals
Provide every individual with exceptional customer service and implement creative solutions for unique needs for
Timeline
Criminal Justice Specialist
Cobb County Sheriff’s Office
01.2022 - Current
Admissions Counselor
Columbia Southern University
01.2018
Personal Assistant
Southern Life Reality
01.2015 - 01.2020
Skip Specialist II, Account Manager II
Car Max Auto Finance
01.2012 - 01.2018
Office Manager/Appraisal Assistant
JRS & Associates
01.2003 - 01.2017
Sales Associate
JC Penney
01.2003 - 01.2012
Bachelor’s Degree - Psychology
Clayton State University
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