Outdoor activities and adventure
Travel
Physical Fitness and Wellness
Culinary and Food
Heather Thorne
Chatsworth
Summary
Hardworking Senior Patient Account Specialist with extensive experience at Sentef Medical Center, excelling in patient account management and conflict mediation. Proven track record in revenue cycle management, ensuring compliance and enhancing patient satisfaction. Skilled in insurance verification and adept at fostering strong relationships with patients and external payers.
Passionate and responsible Resident Assistant with proficiency in empowering individual self-sufficiency. Attentive care professional focusing on individuals' unique needs and comforts. Empathetic cultivator of safe and nurturing environment for building meaningful relationships with residents and families.
Overview
26
26
years of professional experience
Work History
Senior Patient Account Specialist
Sentef Medical Center
01.2005 - Current
- Prepared reports detailing billing actions, flags, and other key information.
- Utilized computer programs to create invoices, letters, and other documents.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Electronically submitted bills according to compliance guidelines.
- Posted payments and processed refunds.
- Contacted patients after insurance was calculated to obtain payments.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Responded to patient, family, and external payer inquiries.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
- Facilitated communication between patients and various departments and staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
Resident Assistent
Elmcroft Assisted Living of Shallowford
04.2015 - 11.2019
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Assisted residents in preparing for activity and social programs.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Maintained clean, safe, and well-organized patient environment.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Operations Management Specialist
United Parcel Service, UPS
06.1999 - 01.2005
- Supervised employees and oversaw daily operations in multiple areas in the package center to ensure consistent service standards and safety.
- Extensive troubleshooting, developed detailed reports, and other administrative tasks.
- Coordinated employees for shifts, taking into account package volume, route areas, and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Education
Nursing
Chattanooga State Community College
Chattanooga, TN05-2029
Skills
- Patient account management
- Revenue cycle management
- Insurance verification
- Verbal and written communication
- Bookkeeping
- Collections experience
- Medical terminology
- Payment plan negotiation
- HIPAA compliance
- Conflict mediation
- Administrative support
Interests
Timeline
Resident Assistent
Elmcroft Assisted Living of Shallowford
04.2015 - 11.2019
Senior Patient Account Specialist
Sentef Medical Center
01.2005 - Current
Operations Management Specialist
United Parcel Service, UPS
06.1999 - 01.2005
Nursing
Chattanooga State Community College
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