Heather Van Wynen
La Grange
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Inside Sales Supervisor/Inside Sales Support Specialist
Builders FirstSource
West Jordan
01.2009 - Current
- Supervised inside sales team, promoting effective communication and collaboration.
- Trained staff on product knowledge and sales techniques to enhance performance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Resolved escalated customer complaints to enhance satisfaction and retention.
- Responded promptly to customer inquiries, maintaining professionalism throughout interactions.
- Collaborated with customers to select door styles, trim, and hardware for homes.
- Managed builder schedules to ensure timely delivery of materials according to project timelines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Coordinated with other departments to streamline order fulfillment processes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Completed takeoffs for Material based off of Plans and Color selections.
Private Investigator – Self Employed
Wasatch Detective Agency
West Jordan
01.2000 - 01.2009
- Conducted video surveillance for fraud investigations in workers' compensation cases to gather evidence for legal proceedings.
- Executed surveillance on divorce cases, delivering detailed reports to clients to support their legal strategies.
- Compiled written reports to support video documentation for court testimony.
- Tracked and documented expenses, ensuring compliance with business tax regulations while maintaining accurate financial records.
Technical Support, Administrative Assistant, and Office Coordinator
Packard Bell/NEC
Magna
01.1997 - 01.2000
- Provided technical support to customers experiencing computer issues, ensuring prompt resolution of problems.
- Provided Administrative support to four Managers.
- Compiled reports to track employee productivity, aiding management in performance assessments.
- Completed all paperwork for increases, performance reviews, terminations, and layoffs.
- Handled all HR documents for our offsite location for approximately 30 employees.
- Managed working expenses, including building lease costs and accounts payable, ensuring financial accuracy for the location.
Education
Diploma -
Kearns High
Kearns, UT01.1993
Skills
- Account management
- Customer relationship building
- Order fulfillment
- Process improvement
- Data analysis
- Technical troubleshooting
- Software proficiency
- Team leadership
- Employee training
- Cross-department collaboration
- Problem solving
- Account management
Hobbies and Interests
- I love working on my house and yard
- Painting, building, decorating, you name it
- Camping and Boating as much as we can
- Reading
References
References available upon request.
Timeline
Inside Sales Supervisor/Inside Sales Support Specialist
Builders FirstSource
01.2009 - Current
Private Investigator – Self Employed
Wasatch Detective Agency
01.2000 - 01.2009
Technical Support, Administrative Assistant, and Office Coordinator
Packard Bell/NEC
01.1997 - 01.2000
Diploma -
Kearns High