Heather Wagoner
Cumming
Summary
Strongly passionate about helping others. I have a background in business skills, project management, budgeting, process improvement and data analytics. Communication is my specialty. I am comfortable managing multiple tasks. I work well as a team player and have a problem-solving aptitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager / Compliance
LANDSTAR CORPORATE
08.2023 - 02.2024
- Create and maintain detailed program plans and deadlines while using workstream leads to maintain key deliverables.
- Maintaining attention to detail with outstanding organizational skills.
- Continuously evaluate processes and practices for process improvement with documentation.
- Data analytics.
- Gather estimated time of completion information from preconceived timelines for application development.
- Proficient in process improvement techniques with creative problem solving implementation.
- Provide support for customers, carriers, departments, owner-operators for cargo-related incidents.
- Handle the investigation, evaluation, and/or resolution of issues.
- Apply critical thinking and problem solving for complex cargo incidents.
- Review documents for accuracy and completeness, gather missing documentation as needed.
- Ensure all documentation is in confluence, sharepoint or JIRA and update the pages with the proper statuses during the projects.
- Collaborate with sales teams to confirm all systems requirements have been met and make changes to plan if needed.
- Exceptional interpersonal skills and comfortable interacting with all levels of management and various departments/teams throughout the entirety of the project.
- Working knowledge of project development life cycle, business capabilities framework and business process and recondition if needed.
Customer Service Representative
Tennis Warehouse
10.2022 - 03.2023
- In charge of answering customer calls and listening to their concerns
- Handling both inbound and outbound phone conversations with clients
- Proficient in invoices
- Exceptional problem solving skills
- UPS DFU's
- Returns, and replacements.
Project Manager
Locked in wellness METABOLIC RESEARCH
04.2021 - 05.2022
- Working knowledge of project development life cycle, business capabilities framework and business process and recondition if needed
- Maintaining Physical fitness plans
- Monitor goals and implement new processes if needed
- Highly Motivated
- Salesmanship
- Leading multiple projects.
Automotive Service Writer/ Office Manager
Integrity Auto
07.2019 - 10.2021
- Inventory management
- Invoices
- Process Payments
- Oil Change
- Brakes
- Spark Plugs
- Customer Service
- Build Estimates
- Tire Rotation
Agile Project Manager/Scrum Master
Equifax
12.2018 - 06.2019
- Data analysis.
- Process engineer.
- JIRA.
- Maintain workstreams.
- Project management.
- Scrum coach.
- Agile mindset.
- Sprint planning.
- Decommissioning servers.
- Timekeeping.
- Maintaining Spreadsheets.
- Maintaining shareholders and stakeholders relations.
- Share point.
- Admin duties.
- Problem solving.
- Flow chart.
Administrative Assistant project manager
Randstad
08.2014 - 01.2018
- Answering multi line phones.
- Switchboard.
- Data entry.
- Customer service.
- Signing guests in and out.
- Managed day-to-day operations of Employee’s.
- Directed phone calls.
- Reviewed, sorted, and distributed incoming mail.
- Maintained office.
- Composed correspondence.
- Responsible for keeping track of data.
- Utilized Microsoft Office Suite.
- Provided excellent customer service.
- Copied/scanned documents.
- Verified and resolved client issues.
- Placed and processed orders.
- Input insurance information into internal systems.
- Updated spreadsheets.
Education
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Everest College
Colorado Springs, CO01.2011
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High school Forsyth Academy
Cumming, GA01.2009
Skills
- Customer Service (6 years)
- Receptionist (8 years)
- Communications (7 years)
- Microsoft office
- Data Entry
- Scheduling
- Excel
- Medical Terminology
- Customer Service Skills (10 years)
- Microsoft Word
- Clerical
- Billing
- Data Analysis (6 years)
- JIRA (2 year)
- Confluence (2 year)
- Process Improvement (2 year)
- Scrum (2 year)
- Agile (2 year)
- Project Management (3 years)
- Excel (4 years)
- Powerpoint (6 years)
- Time management (4 years)
- Process engineering
- Word processing
- Administrative experience
- Microsoft Powerpoint
- Dental office experience (2 years)
- Kanban
- Google Suite (1 year)
- Inventory management (2 years)
- HIPAA
- QuickBooks (3 years)
- Communication skills
- Microsoft Excel (8 years)
- Data collection
- Computer skills
- Organizational skills
- Accounts payable (2 years)
- Accounts receivable (2 years)
- SharePoint (1 year)
- Access (1 year)
- Writing skills
- Hospitality
- Google Docs
- Phone etiquette
- Sales
- EHR systems (Less than 1 year)
- Analysis skills
- Analytical problem-solving skills (5 years)
- Knowledge of Access and AS400 (1 year)
Certification
- Dental Assistant
- December 2011 to Present
Additional Information
- Skills:
- Strong time management skills, Organized, Detail-oriented, Excellent multi-tasking Alginate impressions ScMicrosoft office, Dentrix, Charting examination and treatment information, Strong communication skills, Oral radiographs
Timeline
Project Manager / Compliance
LANDSTAR CORPORATE
08.2023 - 02.2024
Customer Service Representative
Tennis Warehouse
10.2022 - 03.2023
Project Manager
Locked in wellness METABOLIC RESEARCH
04.2021 - 05.2022
Automotive Service Writer/ Office Manager
Integrity Auto
07.2019 - 10.2021
Agile Project Manager/Scrum Master
Equifax
12.2018 - 06.2019
Administrative Assistant project manager
Randstad
08.2014 - 01.2018
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Everest College
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High school Forsyth Academy
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