Heather R. Ward
Forsyth
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Haunt Actor
Terror Mills
09.2024 - Current
- Assisted in set design and prop placement, contributing to a visually immersive environment for guests.
- Maintained high energy levels throughout long hours of performing, ensuring a consistent quality of experience for all guests.
- Successfully retained large amounts of dialogue in order to deliver accurate lines during high-pressure situations.
- Adapted quickly to changes in script or scene direction while maintaining character consistency throughout the performance.
- Collaborated with the creative team to develop unique, memorable, and effective scare tactics.
CNA
Humble Beginnings Healthcare
03.2023 - Current
- Assisting patients with daily living activities, promoting independence and dignity.
- Checking patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoting good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhancing patient satisfaction by providing compassionate and attentive care.
- Maintaining confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Administrative Manager
Southern Warehouse Solutions
01.2022 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Office Manager
Heidelberg Materials
12.2022 - 07.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Office Manager
Express Auto
04.2019 - 07.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Prepared vendor invoices and processed incoming payments.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
Education
Bachelor of Science - Business
American Military University
Austin, Tx05.2011
Skills
- Quick Thinking
- Mental Toughness
- Safety awareness
- Emotional expression
- Customer Service
- Office Management
- Office Administration
- Organizational Skills
- Excellent multi-tasking ability
- Data Entry
- Accounts Payable
- Invoice Processing
- Vendor invoice processing
- Bank Deposits
- Payment posting
- Statement Review
- Quality Assurance Management
- Relationship Building
- Social Media Marketing
- Customer Engagement
- Critical Thinking
- Team Supervision
- Quick Decision Making
- Combat Readiness
- Tactical Proficiency
- Vehicle operation
Accomplishments
- United States Military War Veteran.
- Seven Plus Years Active Duty Service Time.
- Two War Deployments to Afghanistan.
- Coordinated & Executed the Operational Plans to Provide Medical & Disaster Relief Support in 2005 during the events of Hurricane Katrina.
- Monroe County Emergency Services Volunteer Firefighter.
- Monroe County Recreation Sports Coach for Cheer, Competition Cheer, Softball, Volleyball & Soccer.
- Active Community and Non-Profit Volunteer with many different organizations such as American Cancer Society, Autism Awareness, Alzheimer’s Association, Special Olympics of Middle Ga, and Middle Georgia Shutter Bugs.
- Active Member of The Forsyth-Monroe Chamber.
Certification
- HVAC Technician Course- EPA Class 1 & 2 Certifications, 2005
- American Military University, Degree in Business Management, 2012-2017
- Central Georgia Technical College, Emergency Medical Technician (B), 2016-2018
- US Army Numerous military schools and seminars on leadership, medical administration, formal decision making, human resources management and many other educational courses. 2004-2011
Additional Information
Personal Traits-Values
- Hold a Federal Top Secret Security Clearance.
- Experienced in Managing & Running a vast range of job positions within a Small/Medium Company.
- Superior Detailed Organizational Skills.
- Strong Sales and Advertisement Skills.
- Advanced Interpersonal Communication.
- Excellent Written and Oral Communications Skills
- Expert Computer Skills with programs such as MS Office, Word, Excel, Power Point, Google Docs, Google Drive, QuickBooks, Visual Shop, DBIDS, Lightroom, Photoshop, Job Nimbus, & many more.
- Wide range of Experience in Business Management, Customer Service/Relations, Sales & Quality Assurance.
- Previously Licensed on over 21 different Military and Civilian Motor Vehicles and Equipment. Examples include: Up to 10 Ton Truck & Trailer, 60 passenger Bus, Crane, Forklift, Bucket Loader, Etc. Also previously obtained a DOT Hazmat License for the transportation of Hazardous materials.
Timeline
Haunt Actor
Terror Mills
09.2024 - Current
CNA
Humble Beginnings Healthcare
03.2023 - Current
Office Manager
Heidelberg Materials
12.2022 - 07.2023
Administrative Manager
Southern Warehouse Solutions
01.2022 - Current
Office Manager
Express Auto
04.2019 - 07.2022
Bachelor of Science - Business
American Military University
- HVAC Technician Course- EPA Class 1 & 2 Certifications, 2005
- American Military University, Degree in Business Management, 2012-2017
- Central Georgia Technical College, Emergency Medical Technician (B), 2016-2018
- US Army Numerous military schools and seminars on leadership, medical administration, formal decision making, human resources management and many other educational courses. 2004-2011
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