Heather Samantha Soto
Valdosta
Summary
Dynamic customer service professional. Adept at problem-solving and building rapport. Recognized for enhancing customer satisfaction through empathetic support and effective sales techniques. Skilled in payment processing and cash handling, consistently achieving sales goals while maintaining a positive shopping experience.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Concentrix
08.2024 - 10.2024
- Provided accurate information about products and services to customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Sales Associate
BootBarn
08.2023 - 08.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained store organization and visual merchandising standards.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
Stocker
TJX Companies
09.2022 - 04.2023
- Collaborated with colleagues to maintain clean and organized storage areas.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Skills
- Problem-solving skills
- Customer support
- Payment processing
- Building rapport
- Customer service optimization
- Sales expertise
- Cash handling
- Customer service
Timeline
Call Center Representative
Concentrix
08.2024 - 10.2024
Sales Associate
BootBarn
08.2023 - 08.2024
Stocker
TJX Companies
09.2022 - 04.2023
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