Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

Heaven House

Hinesville,GA

Summary

Dynamic Store Manager with a proven track record at Zenmein, enhancing profitability through strategic inventory management and a successful loyalty program. Skilled in problem-solving and client engagement, I fostered strong customer relationships, resulting in increased repeat business and sales revenue. I'm committed to ensuring a professional vibrant store atmosphere while maintaining financial oversight and delivering exceptional service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Store Manager

Zenmein
02.2025 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Reported issues to higher management with great detail.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Beauty Sales Associate

Hair Global
05.2023 - 07.2023
  • Increased beauty product sales by providing personalized consultations and recommendations to clients.
  • Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
  • Maintained up-to-date knowledge of current beauty trends, enabling informed product suggestions for diverse clientele.
  • Utilized excellent communication skills to effectively convey product benefits and features to potential buyers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

High School Diploma -

Bradwell Institute, Hinesville, GA
05-2020
  • Professional Development: Early childhood education (ECE) for 3years & certification
  • JROTC Member
  • 3.0 GPA

Skills

  • Problem-solving
  • Customer service
  • Client engagement
  • Strong organizational skills
  • Friendly and positive
  • Inventory oversight
  • Verbal and written communication
  • Promotional strategy development
  • Effective opening and closing practices
  • Financial cash management

Accomplishments

  • Resolved product issue through consumer testing.
  • Exceeded monthly store sales goals 2 months in a row.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved lowering returns by 80% through effectively explaining functionality of products before buying them.
  • Promoted to Store Manager in only a month of being employed.

Certification

  • Early Childhood Education (ECE) certification, Bradwell Institute - 2020

Timeline

Store Manager - Zenmein
02.2025 - Current
Beauty Sales Associate - Hair Global
05.2023 - 07.2023
Bradwell Institute - High School Diploma,

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Heaven House