Heba Saeb
Cumming
Summary
Seasoned Senior Business Systems Analyst with several years of experience translating business requirements into system requirements and documenting function and non-functional requirements.
Overview
5
5
years of professional experience
Work History
Senior Business Systems Analyst
CooperSurgical
04.2023 - Current
- Collaborate with cross-functional teams to analyze and optimize supply chain processes in Microsoft Dynamics 365 Finance & Operations (D365 F&O) across modules including Production Control, Product Information Management (PIM), and a custom Distribution Control by Batch solution, improving production planning efficiency by 15%.
- Oversee full D365 F&O implementation lifecycle from pre-go-live to post-go-live support, ensuring on-time launch and continuous system improvements.
- Develop comprehensive SOPs and work instructions and conduct end-user training, achieving 100% adoption of new system processes.
- Troubleshoot and resolve D365 F&O functional issues, coordinate with developers to implement fixes and update FDDs to reflect system enhancements, reducing recurring issues by 30%.
- Write and execute test cases in Azure DevOps for regression testing and UAT, and participate in change control to validate updates, preventing critical bugs in production.
- Maintain centralized project documentation (requirements, design docs, training materials) using SharePoint and MasterControl, improving team communication and audit readiness.
Business Systems Analyst
International Technical Services
Alpharetta
01.2020 - 04.2023
- Provided functional consulting on five enterprise system implementation projects (ERP and regulatory), gathering business requirements, mapping processes, and translating them into functional specifications, resulting in successful on-time go-lives.
- Coordinated with technical teams to validate system functionality and tracked testing progress in Smartsheet, facilitating UAT sessions to ensure solutions met user needs, leading to 95% UAT approval on first pass.
- Led data mapping and migration of legacy data into new systems, ensuring data integrity for 100,000+ records with 99.9% accuracy.
- Implemented Veeva Vault RIM for regulatory submissions management, streamlining compliance document workflows and reducing preparation time by 25%.
- Created process documentation and delivered training for end users (50+ employees), enabling smooth transitions to new systems and achieving 90%+ user adoption within one month.
Recruiter
International Technical Services
Alpharetta
- Recruited and placed 5+ qualified construction professionals per month, specializing in project managers, estimators, and field supervisors across commercial and residential sectors.
- Built and maintained strong client relationships, securing 10 new clients and establishing retainer agreements with 3+ key accounts for ongoing recruitment needs.
- Partnered with hiring managers to understand workforce needs and deliver tailored talent solutions, reducing average time-to-fill by 30%.
- Conducted outreach, presentations, and proposal development for new business acquisition, contributing to 20% of the firm's monthly client growth.
Education
Bachelor of Business Administration -
Georgia State University
Skills
- Microsoft Dynamics 365 Finance & Operations (D365 F&O)
- Veeva Vault RIM
- MasterControl
- SharePoint
- Smartsheet
- Azure DevOps
- Supply Chain & Manufacturing Processes
- Product Information Management (PIM)
- Regulatory Submissions
- Data Migration
- Business Process Documentation
- End-User Training
Timeline
Senior Business Systems Analyst
CooperSurgical
04.2023 - Current
Business Systems Analyst
International Technical Services
01.2020 - 04.2023
Recruiter
International Technical Services
Bachelor of Business Administration -
Georgia State University