Hector Ramirez
Lawrenceville
Summary
Dedicated, people oriented professional with experience in various customer service roles in both office and fast food environments. Managed a high volume workload while handling a front desk operations, participant enrollments and inventory management with accuracy and efficiency.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Geo Group Inc
Peachtree Corners
02.2024 - Current
- Managed front desk operations by greeting participants and verifying appointments to ensure smooth visitor experience.
- Organized new enrollment information in a timely and accurate manner.
- Maintained GPS inventory with precise counts of devices and accessories to support operational needs.
Back of House Manager
Chick-Fil-A
Dacula
12.2018 - 01.2024
- Followed operational procedures and enforced product standards, quality and consistency.
- Re-ticketed marked down items, maintained damaged item log and oversaw [Timeframe] spot checks for quality consistency.
- Accepted merchandise and entered appropriate coding into company tracking system.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met all standards for quality and quantity before serving to customers.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Purchased food and cultivated strong vendor relationships.
Education
High School Diploma -
Dacula High School
05-2015
Skills
- Inventory management
- Customer service
- Kitchen equipment operation and maintenance
- Kitchen staff coordination
- Multitasking abilities
- Safe food handling
- Workflow planning
- Cost control
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Administrative Assistant
Geo Group Inc
02.2024 - Current
Back of House Manager
Chick-Fil-A
12.2018 - 01.2024
High School Diploma -
Dacula High School