Heidy Reyes Laparra
Highly articulate, bilingual (English/Spanish) professional with extensive expertise in end-to-end recruitment, high-volume talent sourcing, and luxury client consulting. Passionate about talent acquisition and elite customer journeys, with a proven track record of managing recruitment workflows, conducting profile verifications, and delivering bespoke client experiences. Merges strategic sourcing methods with luxury brand presentation, operational excellence, strict discretion, and strong interpersonal communication to elevate organizational performance and hiring standards.
Experienced with customer service and administrative support. Utilizes effective communication and organizational skills to manage tasks efficiently. Track record of enhancing customer satisfaction and maintaining accurate records.
Work History
Luxury Fragrance Consultant & Sales Representative
- Returned to elite consulting role, curating personalized sensory selections leveraging expertise in olfactive families, rare raw ingredients, and structural notes to enhance client experiences.
- Audited and secured high-value premium perfume inventories while aesthetically arranging displays to align with strict luxury boutique presentation guidelines.
- Exceeded challenging commercial targets through consultative, non-intrusive luxury sales methodology, fostering strong relationships with VIP clients.
Customer Service & Administrative Assistant
- Managed customer inquiries and resolved issues efficiently to enhance satisfaction.
- Handled high-volume incoming phone calls, provided primary client support, and accurately processed policy payments.
- Organized and maintained physical and digital document filing systems while managing outgoing client correspondence.
- Completed training on insurance risk assessment, policy quoting, and sales strategies to support agency growth.
- Coordinated administrative tasks, ensuring smooth daily operations and timely responses.
Administrator, Recruiter & Customer Service Specialist
- Executed full-cycle recruitment procedures, managing candidate intake, resume screening, and interview scheduling to meet workforce needs efficiently.
- Utilized advanced proprietary digital platforms for profile verification, compliance auditing, and payroll operations, ensuring accuracy and adherence to standards.
- Utilized advanced proprietary digital platforms and databases for meticulous profile verification, compliance auditing, and payroll base operations.
- Maintained confidentiality of sensitive candidate data, employing active listening to identify and address specific hiring needs.
Assistant Manager / Management Assistant
- Ensured safe-keeping, accurate accounting, and auditing of substantial monetary volumes with zero-variance precision.
- Mediated and resolved complex consumer conflicts, transforming volatile client encounters into loyal brand interactions.
- Collaborated with upper management to enhance daily front-of-house operations and workflow structures, increasing overall office productivity.