Helen (Beth) Logan
Hull
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. I am a experienced leader with a strong background in guiding teams/individuals to success while contributing to organizational growth.
Overview
24
24
years of professional experience
Work History
Residential/Commercial Dispatcher
Waste Management
04.2018 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely service.
- Directed dispatching, routing, and tracking of 75 fleet vehicles across 5 counties
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Responded to a commercial and residential email cue all day making sure every email was answered accurately
- Logged in 2 call Ques. One call Que for our drivers and the other for our customers, making sure I met call compliance every day with what was set by the company.
Office Manager
Advanced Disposal National Accounts
02.2013 - 04.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified local areas where sales was needed and put together a target plan with sales.
- Streamlined and monitored sales and profit targets.
Owner/Co-Owner
Overhead Doors of Athens
09.2008 - 03.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Owner
An Affair to Remember
08.2000 - 03.2008
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.w
- Expanded business into new markets, cond
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Phen Foster
Jefferson , Ga05-1992
Skills
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Critical thinking
- Calm under pressure
- Active listening
- Decision-making
- Organization and time management
- Problem resolution
- Teamwork and collaboration
- Friendly, positive attitude
- Time management
- Excellent communication
Timeline
Residential/Commercial Dispatcher
Waste Management
04.2018 - Current
Office Manager
Advanced Disposal National Accounts
02.2013 - 04.2018
Owner/Co-Owner
Overhead Doors of Athens
09.2008 - 03.2018
Owner
An Affair to Remember
08.2000 - 03.2008
High School Diploma -
Phen Foster
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