Çhešna Phillips
Monroe
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive environment.
Overview
7
7
years of professional experience
Work History
Sales Associate
NaturOil Georgia LLC
Conyers, GA
03.2025 - Current
- Assisted customers in product selection, enhancing shopping experience and driving sales.
- Maintained product displays, ensuring visual merchandising standards aligned with brand guidelines.
- Processed transactions efficiently using POS systems, minimizing wait times for customers.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Provided product knowledge training to new associates, fostering a knowledgeable sales team.
- Monitored inventory levels, facilitating timely restocking and optimizing product availability.
- Resolved customer inquiries and complaints, promoting positive customer relationships and retention.
- Analyzed sales trends to recommend effective promotional strategies for increased revenue growth.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Retail Store Manager
Spencer’s INC
Athens Ga
08.2019 - 11.2024
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Led team of associates, providing training and support to enhance performance and customer service.
- Developed promotional displays to maximize product visibility and increase sales volume.
- Resolved customer complaints efficiently, enhancing overall shopping experience and satisfaction levels.
- Conducted regular inventory audits, reducing shrinkage through effective loss prevention techniques.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Guest House and Patient Lodge Keeper
Piedmont Hospital
Athens Ga
02.2023 - 10.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Mortician and Crematory Operator
Bernstein Funeral and Cremation
Athens Ga
01.2022 - 07.2024
- Ensured compliance with state regulations regarding funeral practices and documentation processes.
- Oversaw inventory management of supplies and equipment, optimizing resource allocation for services provided.
- Provided seamless funeral arrangements, coordinating with vendors such as florists, musicians, and clergy members.
- Collaborated with grieving families to plan unique ceremonies that celebrated cultural traditions or religious beliefs.
- Meticulously prepared bodies for viewing or cremation according to family requests.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Helped families select funeral and burial details from range of available options.
- Maintained cleanliness and organization of crematory facilities to enhance operational efficiency.
Mortician
Meadows
Monroe, GA
09.2021 - 07.2024
- Prepared deceased for viewing through embalming, dressing, and cosmetic application.
- Guided families through funeral arrangements, providing compassionate support and information.
- Coordinated logistics for transportation of remains to ensure timely services.
- Managed inventory of funeral supplies, optimizing usage and reducing waste.
- Maintained compliance with health regulations and industry standards in all practices.
- Developed community outreach programs to educate public on end-of-life planning options.
- Provided consistent communication between clients and staff members throughout the planning process for a smooth experience during difficult times.
- Maintained accurate records of all deceased individuals, ensuring proper documentation and organization.
- Maintained an organized inventory system for all products offered by the funeral home.
- Developed strong relationships with local hospices, hospitals, and nursing homes to provide timely end-of-life services.
- Increased revenue by upselling premium products and services to clients in need.
Education
Associate of Applied Science - Mortuary Science
Gupton Jones
Decatur Ga05.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Goal oriented
- Relationship building
- Outgoing personality
- Client service
- Product sales
- Retail store operations
- Guest relations
- Inventory tracking
- Relationship selling
- Friendly and outgoing
- Energetic self-starter
- Multi-tasking strength
Timeline
Sales Associate
NaturOil Georgia LLC
03.2025 - Current
Guest House and Patient Lodge Keeper
Piedmont Hospital
02.2023 - 10.2024
Mortician and Crematory Operator
Bernstein Funeral and Cremation
01.2022 - 07.2024
Mortician
Meadows
09.2021 - 07.2024
Retail Store Manager
Spencer’s INC
08.2019 - 11.2024
Associate of Applied Science - Mortuary Science
Gupton Jones