Henok Degu
Stone Mountain
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Manger Gastion
Mikes
3794 Bouldancrest Rd
06.2022 - 03.2025
- Investigating any complaints from customers regarding pricing discrepancies or product quality issues.
- Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reconciling cash registers at the end of each shift to ensure accuracy and proper accounting procedures.
- Maintaining accurate records of fuel and other store inventory levels.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitoring gas prices to ensure they remain competitive in the market.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Scheduling maintenance services for pumps and other equipment as needed.
- Mitigated business risks by working closely with staff members and assessing performance.
- Created effective business plans to focus strategic decisions on long-term objectives.
General Machine
Taulia
Addis Ababa
05.2015 - 12.2018
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Achieved cost-savings by developing functional solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Managed household errands and other essential duties.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Completed routine maintenance and repair.
- Conducted testing of software and systems to ensure quality and reliability.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
Education
GED -
Abyot Kirs
Addiss Ababa01-1995
Skills
- Customer service
- Schedule preparation
- Regulatory compliance
- Cross-functional team management
- Clear communication
- Business development
- Decision-making
Timeline
Manger Gastion
Mikes
06.2022 - 03.2025
General Machine
Taulia
05.2015 - 12.2018
GED -
Abyot Kirs