Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Accomplishments
Timeline
Generic
Henry Iheme

Henry Iheme

Stockbridge

Summary

Results-driven Assistant Store Manager skilled in leading teams and implementing strategic initiatives. Demonstrated ability to enhance operational processes and achieve significant sales growth through strong problem-solving capabilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Lenox Square
Atlanta
01.2020 - Current
  • Assists in managing daily store operations and employee schedules.
  • Handles scheduling for store shifts to achieve adequate staffing.
  • Completes frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Monitors sales activities to ensure that customers receive satisfactory service and quality goods.
  • Interviews and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Checks monthly sales and performance reports to support operational planning and strategic decision-making.
  • Maintains accurate records of all transactions, stock levels and employee performance metrics.
  • Leads team in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Completes thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegates work to staff, setting priorities and goals.
  • Uses excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepares staff work schedules and assigned team members to specific duties.
  • Uses strong issue resolution and communication skills to cultivate and strengthen lasting customer relationships.
  • Implements campaigns and promotions to help with developing goods and services.
  • Collaborates with other departments within the organization to coordinate promotions, events, and special projects.
  • Conducts regular performance reviews with staff members to assess individual progress and set goals for future development.

Retail Experience Supervisor

Best Buy
Atlanta
01.2015 - 12.2019
  • Supervised daily operations of retail team to enhance customer experience.
  • Trained staff on product knowledge and sales techniques for improved service.
  • Managed inventory levels and organized merchandise displays for optimal presentation.
  • Coordinated schedules and delegated tasks to ensure team efficiency and coverage.
  • Resolved customer complaints and queries to maintain satisfaction and loyalty.
  • Collaborated with management on promotional events to drive sales initiatives.
  • Implemented operational processes to streamline workflows and improve productivity.
  • Conducted performance evaluations and provided feedback to team members regularly.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Created new strategies for improving customer service standards within the organization.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Education

Bachelor of Business Administration - Business Administration And Management

Imo State University
Owerri Imo State
09-2014

High School Diploma -

Sulab High School Okpo
Kogi State
06-2004

Skills

  • Strategic planning
  • Contract negotiation
  • Competitive analysis
  • Sales forecasting
  • Business strategy development
  • Team leadership
  • Effective communication
  • Problem solving
  • Training delivery
  • Negotiation tactics
  • Quality control
  • Business intelligence and analysis
  • Event planning
  • Sales and marketing
  • Account management
  • Account servicing
  • Competitor monitoring
  • Team collaboration
  • Revenue development
  • Key decision making
  • Analytics
  • Performance goals
  • Market and competitive analysis
  • Relationship building and management
  • Market trend analysis
  • Sales leadership
  • Performance metrics
  • Growth management
  • Retail strategy
  • Staff training
  • Customer service
  • Customer service and engagement
  • Customer relations
  • Shift scheduling
  • Staff supervision

Personal Information

Certification

  • Supply Chain Management (Coursera)
  • Human Resource Management (Udemy)
  • Business Analytics and Salesforce (Coursera)
  • HubSpot Inbound Marketing and Finance (Udemy)
  • Business Management and Communication (Alison)

Accomplishments

  • Employee of The Year 2017 (Best Buy)
  • Employee of The Year 2018 (Best Buy)

Timeline

Assistant Store Manager

Lenox Square
01.2020 - Current

Retail Experience Supervisor

Best Buy
01.2015 - 12.2019

Bachelor of Business Administration - Business Administration And Management

Imo State University

High School Diploma -

Sulab High School Okpo

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Henry Iheme