Henry Iheme
Stockbridge
Summary
Results-driven Assistant Store Manager skilled in leading teams and implementing strategic initiatives. Demonstrated ability to enhance operational processes and achieve significant sales growth through strong problem-solving capabilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Lenox Square
Atlanta
01.2020 - Current
- Assists in managing daily store operations and employee schedules.
- Handles scheduling for store shifts to achieve adequate staffing.
- Completes frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Monitors sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviews and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checks monthly sales and performance reports to support operational planning and strategic decision-making.
- Maintains accurate records of all transactions, stock levels and employee performance metrics.
- Leads team in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Completes thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegates work to staff, setting priorities and goals.
- Uses excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepares staff work schedules and assigned team members to specific duties.
- Uses strong issue resolution and communication skills to cultivate and strengthen lasting customer relationships.
- Implements campaigns and promotions to help with developing goods and services.
- Collaborates with other departments within the organization to coordinate promotions, events, and special projects.
- Conducts regular performance reviews with staff members to assess individual progress and set goals for future development.
Retail Experience Supervisor
Best Buy
Atlanta
01.2015 - 12.2019
- Supervised daily operations of retail team to enhance customer experience.
- Trained staff on product knowledge and sales techniques for improved service.
- Managed inventory levels and organized merchandise displays for optimal presentation.
- Coordinated schedules and delegated tasks to ensure team efficiency and coverage.
- Resolved customer complaints and queries to maintain satisfaction and loyalty.
- Collaborated with management on promotional events to drive sales initiatives.
- Implemented operational processes to streamline workflows and improve productivity.
- Conducted performance evaluations and provided feedback to team members regularly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Created new strategies for improving customer service standards within the organization.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Education
Bachelor of Business Administration - Business Administration And Management
Imo State University
Owerri Imo State09-2014
High School Diploma -
Sulab High School Okpo
Kogi State06-2004
Skills
- Strategic planning
- Contract negotiation
- Competitive analysis
- Sales forecasting
- Business strategy development
- Team leadership
- Effective communication
- Problem solving
- Training delivery
- Negotiation tactics
- Quality control
- Business intelligence and analysis
- Event planning
- Sales and marketing
- Account management
- Account servicing
- Competitor monitoring
- Team collaboration
- Revenue development
- Key decision making
- Analytics
- Performance goals
- Market and competitive analysis
- Relationship building and management
- Market trend analysis
- Sales leadership
- Performance metrics
- Growth management
- Retail strategy
- Staff training
- Customer service
- Customer service and engagement
- Customer relations
- Shift scheduling
- Staff supervision
Personal Information
Certification
- Supply Chain Management (Coursera)
- Human Resource Management (Udemy)
- Business Analytics and Salesforce (Coursera)
- HubSpot Inbound Marketing and Finance (Udemy)
- Business Management and Communication (Alison)
Accomplishments
- Employee of The Year 2017 (Best Buy)
- Employee of The Year 2018 (Best Buy)
Timeline
Assistant Store Manager
Lenox Square
01.2020 - Current
Retail Experience Supervisor
Best Buy
01.2015 - 12.2019
Bachelor of Business Administration - Business Administration And Management
Imo State University
High School Diploma -
Sulab High School Okpo
Similar Profiles
DAVE JONESDAVE JONES
Balenciaga Sales Supervisor at Lenox SquareBalenciaga Sales Supervisor at Lenox Square
LA-KISHA SINGLETONLA-KISHA SINGLETON
Administrative Assistant I at Simon Property Group - Lenox Square MallAdministrative Assistant I at Simon Property Group - Lenox Square Mall
Xavier DavisXavier Davis
Sales and Customer Experience Manager at Macy's Lenox SquareSales and Customer Experience Manager at Macy's Lenox Square
Penise HardinPenise Hardin
Mortgage Specialist at Frist Class RealityMortgage Specialist at Frist Class Reality
Dakota StevensDakota Stevens
Competitive/Travel Gymnastics Coach at Stick It GymnasticsCompetitive/Travel Gymnastics Coach at Stick It Gymnastics