Business Intelligence & Reporting: Power BI, Tableau, Excel (Advanced), Google Sheets / Data Studio
Herman Mahu DOHOU
Application Engineer & Project Manager – IT & Strategic Solutions
Libreville,Estuaire
Work Preference
Summary
Highly accomplished and strategically minded IT professional with over 10 years of experience in critical application support, system administration, and network management. Proven track record in ensuring the availability, reliability, and performance of complex applications (e.g., HR Access, Fusion Datamine, Mobiquity) while leading and mentoring technical teams. Now seeking to leverage extensive technical expertise and project leadership skills to transition into a Manager role. Focused on driving strategic partnerships, translating complex technical capabilities into compelling business value, and ensuring client needs are met through effective coordination and integration. Recognized for strong analytical thinking, adaptability, stress resilience, and excellent communication skills.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
IT Application Support & Operations Engineer
COMILOG SA
Moanda, Haut-Ogouee
04.2023 - Current
- Managed a diverse application portfolio,ensuring reliable operations and continuous service improvement.
- Led and coordinated application upgrades and operational maintenance, improving system stability and user experience.
- Ensured high availability, optimal performance, and functional consistency of key applications (HR Access, SAFEE, Fusion Datamine…).
- Strengthened user capabilities by assessing skill gaps and implementing ongoing training programs.
- Resolved Level 2 & 3 incidents within SLA, significantly reducing downtime and operational disruptions
- Optimized application usage and performance through close collaboration with business stakeholders and process owners.
- Led performance management through KPI design, monitoring, results analysis, and continuous process optimization.
- Planned and coordinated strategic projects to drive business transformation and operational efficiency.
HR Access Application Management Lead
COMILOG SA
Moanda, Haut-Ogouee
12.2021 - 03.2023
- Managed end-to-end HR administrative processes, including onboarding, workforce changes, and offboarding.
- Ensured data reliability and consistency by effectively leveraging the HR Access system.
- Supported the deployment and continuous improvement of HR processes, tools, and governance frameworks.
- Proactively detected and escalated system
- anomalies, risks, and process deviations.
- Tracked and coordinated project milestones,from testing (UAT) to production rollout.
- Resolved HR system interface issues, enhancing data flow and system interoperability.
- Delivered accurate HR reporting and insights through HR Analytics dashboards.
Mobile Money & Value-Added Services (VAS) Support
Mahindra Comviva (AIRTEL GABON)
Libreville, Estuaire
02.2017 - 11.2021
- Managed and optimized support operations for Airtel Money applications on Mobiquity, improving service reliability and performance.
- Coordinated with external partners to integrate new projects, ensuring full alignment with business and technical requirements.
- Developed and maintained comprehensive infrastructure documentation to support operational efficiency.
- Diagnosed and resolved system issues, incidents, and service outages, implementing corrective and preventive measures.
- Administered and maintained Oracle databases to ensure data integrity and availability.
- Oversaw and supported the backup architecture, ensuring secure and consistent data protection.
Team Lead – End-User Services (EUS)
ISON Technologies-IBM (AIRTEL GABON)
Libreville, Estuaire
01.2014 - 01.2017
- Managed and maintained Windows and Linux server infrastructure, ensuring high availability and performance.
- Delivered technical support for file servers, printers, DNS/DHCP, Active Directory, and Exchange, resolving complex issues efficiently.
- Diagnosed and resolved system incidents and service interruptions, implementing proactive corrective measures.
- Provided user support and guidance, collaborating closely with the helpdesk team to ensure seamless operations.
Education
Master of Science - IT Systems And Network Administration
USIA-GROUPE ESSIG
GABON 10.2018 - 12.2020
Bachelor of Science - Network Security And Administration Engineer
ECOLE POLYTECHNIQUE DE MASUKU
GABON 03.2013 - 04.2015
Associate of Science - Network And Telecommunications Engineering
ECOLE POLYTECHNIQUE DE MASUKU
GABON 10.2011 - 10.2013
Skills
Strategic planning and business growth strategy
Certification
Certificat de Formation E-learning - Devenir un administrateur système Windows Server 2016
Accomplishments
- Upgraded the SuSE Linux OS for the PDNS service.
- Migrated the new numbering plan on the Airtel Money platform.
- Implemented SEPA-compliant direct payments in the HR Access software.
- Monitored and deployed the GP4YOU employee portal from Sopra HR at COMILOG.
- Stabilized and optimized the HR Access payroll software.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Project Management & Collaboration: Jira, Service Now, MS Project, Mantis, Teams
IT & System Tools (if relevant): HR Access, SAFEE, Fusion Datamine Windows Server, Linux (Red and preventive measures Administered and maintained Oracle databases to ensure data integrity and availability Oversaw and supported the backup architecture, ensuring secure and consistent data protection Team Lead – End-User Services (EUS) ISON Technologies-IBM (AIRTEL GABON), Libreville, Gabon 2014-01 - 2017-01 Managed and maintained Windows and Linux server infrastructure, ensuring high availability and performance Delivered technical support for file servers, printers, DNS/DHCP, Active Directory, and Exchange, resolving complex issues efficiently Diagnosed and resolved system incidents and service interruptions, implementing proactive corrective measures Provided user support and guidance, collaborating closely with the helpdesk team to ensure seamless operations Education Master of Science: IT Systems And Network Administration USIA-GROUPE ESSIG - GABON - Libreville, Gabon 2020-12 Bachelor of Science: Network Security And Administration Engineer ECOLE POLYTECHNIQUE DE MASUKU - Franceville, Gabon 2015-04 Associate of Science: Network And Telecommunications Engineering ECOLE POLYTECHNIQUE DE MASUKU - Franceville, Gabon 2013-05 Additional Information Results-oriented, strategic thinker, and creative problem solver Able to manage stress effectively and make complex, high-stakes decisions Hat, Ubuntu) Apache, Tomcat, Oracle & MySQL databases SFTP, Bash & Korn Shell scripting Network / Cisco technologies
Office & Productivity: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) – Advanced Google Workspace
Languages
French
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
IT Application Support & Operations Engineer
COMILOG SA
04.2023 - Current
HR Access Application Management Lead
COMILOG SA
12.2021 - 03.2023
Certificat de Formation E-learning - Maîtriser la gestion des systèmes d'information avec ITIL
08-2020
Certificat de Formation E-learning - La sécurité informatique et cybersécurité : Niveau avancé
08-2020
Certificat de Formation E-learning - Devenir un administrateur système Linux
03-2019
Master of Science - IT Systems And Network Administration
USIA-GROUPE ESSIG
10.2018 - 12.2020
Certificat de Formation E-learning - Devenir un administrateur système Windows Server 2016
10-2018
Mobile Money & Value-Added Services (VAS) Support
Mahindra Comviva (AIRTEL GABON)
02.2017 - 11.2021
Team Lead – End-User Services (EUS)
ISON Technologies-IBM (AIRTEL GABON)
01.2014 - 01.2017
Bachelor of Science - Network Security And Administration Engineer
ECOLE POLYTECHNIQUE DE MASUKU
03.2013 - 04.2015
Associate of Science - Network And Telecommunications Engineering
ECOLE POLYTECHNIQUE DE MASUKU
10.2011 - 10.2013