Hermosa Riley
Atlanta
Summary
Customer Service Representative with 7+ years of experience in administrative and customer support. Proficient in sales, records management, data entry, finance, scheduling, and customer engagement.
Overview
8
8
years of professional experience
Work History
Remote Customer Service Representative
Navy Federal
02.2024 - Current
- Developed comprehensive financial plans to meet client needs and goals.
- Managed daily banking operations and customer transactions with high accuracy.
- Ensured compliance with operational, risk, security and audit procedures and policies.
- Assisted clients by providing exceptional customer service and knowledge of products, services and offerings.
- Accurately and efficiently processed 100+ transactions a day.
- Maintained the confidentiality of clients and their accounts at all times.
- Streamlined loan approval processes, enhancing efficiency and customer satisfaction.
- Assisted customers with setting up or closing accounts.
- Balanced teller drawers and ATM cash.
- Maintained a strong understanding of Unity Bank's policies, standards and procedures to ensure the security of bank and client assets.
Customer Service Representative
Walmart
09.2021 - 12.2023
- Handles administrative requests and queries from senior managers.
- Worked effectively in fast-paced environments.
- Handles customer service requests.
- Answers phone lines.
- Enters data entry.
- Distributes emails, correspondence memos, letters, faxes and forms.
- Assists preparation of regularly scheduled reports.
- Develops and maintains a filing system.
- Updates and maintains office policies and procedures.
Truist Bank Associate
Truist
08.2019 - 08.2021
- Handled insurance.
- Handled electronic cash, including completing deposits, withdrawals and loan payments for customers.
- Assist customers with all their needs through in-person, written and phone interactions.
- Maintain professionalism throughout all situations while at work.
- Follow all safety and security protocols for ensuring the continuous operation of the bank.
- Refer to the General Manager for questions about complex transactions or locked accounts.
- Completed transactions, handling both cash and credit card payments.
- Assisted customers with all of their customer service needs while shopping.
- Maintained professionalism and helped portray the company brand well.
Customer Service Representative
Best Buy
10.2018 - 08.2020
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Conducted inventory audits to ensure stock accuracy and minimize discrepancies.
- Trained new associates on store policies, procedures, and customer engagement techniques.
- Implemented effective merchandising strategies to enhance product visibility and sales.
- Collaborated with team members to optimize checkout processes for improved efficiency.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Monitored customer feedback to identify areas for service improvement and staff development.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company policies.
- Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
Education
Bachelor's - Business Administration
University of Wisconsin-Madison
05-2020
Skills
- Customer Service
- Data Entry
- Scheduling
- Office Procedures
- Administrative Support
- Client Interaction
- Telephone Reception
- Filing
- Database Management
- Records Management
- Reports
- Spreadsheets
- Complaint Handling
- Word
- Excel
- PowerPoint
- Access
- Visio
- Outlook
- Social Media Management
Timeline
Remote Customer Service Representative
Navy Federal
02.2024 - Current
Customer Service Representative
Walmart
09.2021 - 12.2023
Truist Bank Associate
Truist
08.2019 - 08.2021
Customer Service Representative
Best Buy
10.2018 - 08.2020
Bachelor's - Business Administration
University of Wisconsin-Madison