Herve Estime
Douglasville
Summary
Dedicated Transit Bus Operator with MARTA, recognized for exceptional customer service and safety awareness. Proficient in vehicle inspections and traffic regulation compliance, ensuring smooth operations and timely arrivals. Demonstrated strong conflict resolution skills while maintaining a clean driving record and providing assistance to passengers, enhancing their travel experience.
Overview
9
9
years of professional experience
Work History
Transit Bus Operator
MARTA
Atlanta
08.2015 - 03.2024
- Delivered announcements over the public address system regarding route changes or delays.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Announced stops clearly to help passengers disembark at correct locations.
- Used GPS navigation to follow routes and avoid potential construction or traffic delays.
- Drove specified routes in compliance with traffic regulations and time schedules.
- Kept an eye out for suspicious activity or unattended items on board the bus.
- Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
- Parked vehicles at loading areas to board passengers.
- Announced stops to passengers.
- Completed appropriate inspection paperwork and reported results to supervisors.
- Kept shuttle and reception areas clean and organized.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Kept bus orderly with strong control over passenger behaviors.
- Answered questions and provided insight into local attractions and facility amenities.
- Computed fares accurately using onboard ticket machines or cash payments.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
- Reported major accidents, emergencies and suspicious incidents to supervisors.
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Maintained safe driving habits to protect property and general public on roadways.
- Completed daily paperwork such as log books, maintenance reports, incident reports.
Education
High School Diploma -
Miami Carol City Sr. High
Miami, FL06-1994
Some College (No Degree) - Marketing Management
Broward College
Fort Lauderdale, FLSkills
- Vehicle inspections
- Traffic regulation compliance
- Route planning
- Public address announcements
- Customer service
- Safety awareness
- Emergency response
- Conflict resolution
- Fare computation
- Passenger management
- Time management
- Team communication
- Organizational skills
- Passenger assistance
- Defensive driving
- Traffic laws compliance
- Emergency procedures
- Adaptive decision making
- Wheelchair securement
- Ticket processing
- Safe driving
- Basic repair procedures
- Clean driving record
Timeline
Transit Bus Operator
MARTA
08.2015 - 03.2024
High School Diploma -
Miami Carol City Sr. High
Some College (No Degree) - Marketing Management
Broward College
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