Summary
Overview
Work History
Education
Skills
Timeline
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Hieneih Hamilton

Hieneih Hamilton

Lawrenceville

Summary

Experienced and personable server with strong skills in order handling, payment processing, and upselling. Known for staying up-to-date on menu items and offering thoughtful, personalized recommendations to enhance each guest’s experience. Friendly, outgoing, and approachable—focused on creating a warm, positive environment for every customer.

Overview

4
4
years of professional experience

Work History

Server

Dave and Buster’s-GA
06.2023 - Current
  • Delivered exceptional customer service in fast-paced dining environment, enhancing guest experiences.
  • Managed cash handling procedures, ensuring accurate transactions and accountability.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Frontline Member

Sam's Club-Duluth, GA
10.2022 - 03.2023
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Worked effectively in fast-paced environments.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.

Chipotle Crew Member

chipotle-Buford, GA
09.2021 - 04.2022
  • Ensured food safety compliance by following sanitation protocols during food preparation.
  • Collaborated with team to maintain efficient workflow during peak hours, enhancing customer satisfaction.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Operated cash register efficiently, processing transactions accurately and swiftly.

Education

Elaine Sterling Institute
Atlanta, GA
04-2026

Skills

  • Exceptional customer service
  • Work ethic and integrity
  • Cash handling
  • Hospitality service expertise
  • POS operation
  • Effective customer upselling
  • Team collaboration
  • Refunds and exchanges
  • Cleaning and sanitizing

Timeline

Server

Dave and Buster’s-GA
06.2023 - Current

Frontline Member

Sam's Club-Duluth, GA
10.2022 - 03.2023

Chipotle Crew Member

chipotle-Buford, GA
09.2021 - 04.2022

Elaine Sterling Institute

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Hieneih Hamilton