Hilary Miller
Powder Springs,GA
Summary
Strategic and results-driven Applications Analyst with 8+ years of experience in healthcare IT and operations, specializing in project management, process improvement, and cross-functional collaboration. Proven ability to lead organization-wide initiatives, streamline workflows, and deliver measurable improvements in efficiency, service quality, and system performance. Skilled in managing full project life cycles, communicating complex technical concepts to diverse stakeholders, and driving change in dynamic healthcare environments.
Overview
12
12
years of professional experience
Work History
Applications Analyst
Northside Hospital
Atlanta, GA
08.2023 - Current
- Lead and manage 20+ cross-functional projects supporting HR and enterprise systems, ensuring delivery within scope, timeline, and organizational goals
- Partner with stakeholders to define project scope, develop work plans, and establish measurable performance metrics
- Analyze system performance and operational workflows to identify improvement opportunities and implement process enhancements
- Prepare reports and dashboards to support decision-making and track project progress
- Drive process standardization through SOP development, improving training efficiency and operational consistency
- Troubleshoot high-impact system issues, minimizing disruption and maintaining service quality
Security Analyst
Northside Hospital
Atlanta, GA
10.2014 - 08.2023
- Led implementation of enterprise IAM solution, transforming user lifecycle processes and improving operational efficiency
- Reduced provisioning turnaround time by over 80% through workflow optimization and automation
- Designed and implemented standardized access management processes, improving compliance and consistency
- Collaborated with cross-functional teams to analyze business needs and implement process improvements
- Managed high-volume requests and competing priorities while maintaining SLA performance
- Produced reports and metrics to support leadership visibility into system performance and process outcomes
Note: I worked this role from 06/2022 – 08/2023 | 10/2014 – 03/2019
Judicial Administrative Technician III
Cobb County Government
Marietta, GA
11.2021 - 06.2022
- Coordinated case management workflows in a high-volume, deadline-driven environment
- Improved process efficiency while ensuring compliance with organizational policies
Education
Bachelor of Science - Criminal Justice
Western Carolina University
Cullowhee, NC05-2010
Skills
- System Administration
- SLA Management
- Project Management
- Level 2 End-User Support
- Strategic Planning
Project & Process Management:
- Microsoft Office Suite
- ServiceNow
- Documentation & SOP Development
- Reporting & Data Analysis
- Cross-Functional Collaboration
- Stakeholder Engagement
- Project Lifecycle Management
- Process Improvement & Workflow Optimization
- Change Management
- Performance Metrics & Reporting
Healthcare Systems & Technologies:
- UltiPro
- SuccessFactors
- ADP
- Concur
- ICIMS
- Everbridge
- SailPoint
- Cerner
- Active Directory
Accomplishments
- Reduced provisioning turnaround time by over 80% through workflow optimization and automation
- Led 20+ cross-functional projects, consistently delivering on time and within scope
- Implemented enterprise IAM processes improving operational efficiency and compliance
- Developed SOPs and training programs that increased onboarding efficiency and process standardization
ADDITIONAL EXPERIENCE
- Internet Sales - Jim Ellis Audi Marietta 08/2011 - 10/2014
- Customer Service Specialist - Old Edwards Inn 05/2010 - 08/2011
Timeline
Applications Analyst
Northside Hospital
08.2023 - Current
Judicial Administrative Technician III
Cobb County Government
11.2021 - 06.2022
Security Analyst
Northside Hospital
10.2014 - 08.2023
Bachelor of Science - Criminal Justice
Western Carolina University