Hillary Duran
Atlanta
Summary
18 year tenure associate with a strong operational background. 9 years spent as a supervisor in multiple departments. Viewed as a leader and a reliable resource to district and regional staff. Strong focus on community involvement and building relationships.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Asset Protection Operations Manager
The Home Depot | Store Support Center
06.2023 - Current
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Implemented operational standards improving efficiency across various departments.
- Led cross-functional teams in executing strategic initiatives to optimize resource allocation.
- Analyzed workflow metrics to identify areas for process improvement and increased productivity.
Asset Protection Operations Senior Analyst
The Home Depot | Store Support Center
2022 - 06.2023
- Analyzed sales data to identify trends and optimize inventory management strategies.
- Developed and implemented process improvements to enhance operational efficiency across departments.
- Collaborated with cross-functional teams to align project objectives with organizational goals.
- Led training sessions for new analysts, fostering knowledge sharing and skill development.
Pro Desk Department Supervisor
The Home Depot | Store 6570 - Sunset Valley
01.2019 - 09.2021
- Participated in Pro Perks Pilot.
- Supported rollout by driving engagement and providing quality feedback.
- Curbside Pilot Store.
- Trained and developed a team of 20 associates and singlehandedly managed the team and process.
- Responded to customer feedback by creating custom signage.
- Worked closely with DAP/Enterprise Teams to make necessary and effective changes throughout the app development process.
- GetMobile Pilot Store Point of Contact.
- Trained store associates on new devices.
- Implemented real world testing to gauge device effectiveness.
- Created store survey to solicit feedback from associates and vendors.
- Gathered and relayed associate feedback to development team.
- Facilitated in store visit with device manufacturer and development team.
Service Desk Department Supervisor
The Home Depot | Store 6570 - Sunset Valley
01.2018 - 01.2019
Kitchen and Bath Department Supervisor
The Home Depot | Store 6570 - Sunset Valley
01.2016 - 01.2018
Paint Department Supervisor
The Home Depot | Store 6570 - Sunset Valley
01.2015 - 01.2017
Associate Support Department Supervisor
The Home Depot | Store 6563 - Slaughter Lane & 6570 - Sunset Valley
01.2012 - 01.2015
Head Cashier
The Home Depot | Store 6563 - Slaughter Lane
01.2011 - 01.2012
Service Desk Associate
The Home Depot | Store 6563 - Slaughter Lane
01.2008 - 01.2011
Asset Protection Operations Business Analyst
The Home Depot | Store Support Center
09.2021 - 2022
- Analyzed business processes to identify areas for improvement and optimize operational efficiency.
- Collaborated with cross-functional teams to gather requirements and develop effective solutions for store operations.
- Created detailed documentation of workflows and system functionalities to support project initiatives and training efforts.
- Developed data models and reports using analytical tools to inform decision-making across various departments.
Education
BBA - Business Administration - Management & Leadership
University of Maine At Presque Isle
Presque Isle, ME08.2027
High School Diploma -
James Pace High School
Brownsville, TX06.2007
Skills
- Customer Focus
- Global Perspective
- Strategic Mindset
- Streamlines Workflow
- Drives Results, Engagement, Vision, and Purpose
- Strong Networking and Collaborative Skills
- Talent Planning and Development
- Builds Effective Teams
- Strong Communication Skills
- Bilingual: English Spanish
Websites
Certification
Certified Six Sigma Black Belt, MSI - Management and Strategy Institute - April 2024
Awards
2020 | Golden Apron Award
2019 | Diamond Homer Award
2023 | Diamond Homer Award
Timeline
Asset Protection Operations Manager
The Home Depot | Store Support Center
06.2023 - Current
Asset Protection Operations Business Analyst
The Home Depot | Store Support Center
09.2021 - 2022
Pro Desk Department Supervisor
The Home Depot | Store 6570 - Sunset Valley
01.2019 - 09.2021
Service Desk Department Supervisor
The Home Depot | Store 6570 - Sunset Valley
01.2018 - 01.2019
Kitchen and Bath Department Supervisor
The Home Depot | Store 6570 - Sunset Valley
01.2016 - 01.2018
Paint Department Supervisor
The Home Depot | Store 6570 - Sunset Valley
01.2015 - 01.2017
Associate Support Department Supervisor
The Home Depot | Store 6563 - Slaughter Lane & 6570 - Sunset Valley
01.2012 - 01.2015
Head Cashier
The Home Depot | Store 6563 - Slaughter Lane
01.2011 - 01.2012
Service Desk Associate
The Home Depot | Store 6563 - Slaughter Lane
01.2008 - 01.2011
Asset Protection Operations Senior Analyst
The Home Depot | Store Support Center
2022 - 06.2023
BBA - Business Administration - Management & Leadership
University of Maine At Presque Isle
High School Diploma -
James Pace High School