Hillary Warner
Advanced Polymer Recycling
Newnan
1
Language
1
Certification
7
years of professional experience
Human resources professional with extensive background in developing and executing HR strategies that align with business objectives. Known for strong focus on team collaboration and achieving results through effective talent management and employee development. Reliable and adaptable, possessing key skills in organizational development and performance management, ensuring productive and cohesive workforce.
Work History
Human Resources Manager
1 Year 9 Months- Directed full-cycle recruitment, hiring, onboarding, and employee retention initiatives.
- Managed payroll, benefits administration, and timekeeping using ADP.
- Ensured compliance with federal, state, and local employment laws and company policies.
- Developed and implemented HR policies, procedures, and best practices.
- Led employee relations, conflict resolution, and workplace investigations.
- Oversaw performance management, training, and employee development programs.
- Maintained accurate HR records, personnel files, and compliance documentation.
- Analyzed HR metrics and prepared reports to support business decisions.
- Partnered with leadership on workforce planning, staffing, and organizational development.
- Streamlined HR processes to improve efficiency, compliance, and employee engagement.
- Directed employee relations, resolving workplace issues and supporting consistent disciplinary practices
- Managed full-cycle recruiting, interviewing candidates and coordinating onboarding for new hires
Customer Service Manager
5 Years 2 Months- Supervise and support customer service representatives.
- Handle escalated customer complaints and resolve service issues.
- Train, coach, and evaluate customer service staff.
- Track team performance and ensure service level goals are met.
- Maintain accurate customer records and service documentation.
- Communicate service delays, holiday schedules, and route changes to customers.
- Ensure compliance with company policies and local waste management regulations.
- Prepare reports on customer satisfaction, call volume, and service trends.
- Identify process improvements to enhance customer experience and operational efficiency.
- Assist with staffing, scheduling, and daily workflow management.
- Collaborate with other departments to resolve operational issues affecting customers.
- Led customer service team through issue resolution, ensuring consistent communication across billing, dispatch, and operations.
- Oversaw daily service requests, prioritizing urgent inquiries and maintaining accurate customer records.
- Led customer service teams through escalations, resolving service issues and improving response consistency.
- Directed regional customer service operations, aligning service standards with billing, dispatch, and account support priorities.
Education
Associate of Science - Human Resources Management
High School Diploma
Skills
Recruitment
Data Entry and Documentations
Customer Service Effective
Training and Development
Communication
Performance Monitoring
Benefits Monitoring
Payroll Administration
Leadership
Onboarding & Off-boarding
Confidential Document Control
Organizational Development
ADP workforce now
HR policies and procedures
Employee relations
Microsoft office proficiency
Training and mentoring
Certification
- SHRM - Society for Human Resource Management certification
LANGUAGES
English: Fluent
Timeline
Human Resources Manager
Advanced Polymer Recycling
02.2025 - CurrentRead More
Customer Service Manager
GFL Environmental
12.2019 - 02.2025Read More
West Georgia Technical College
Associate of Science from Human Resources Management
Read More
East Coweta High School
High School Diploma
Read More