Hillary White
Acworth
Overview
9
9
years of professional experience
Work History
Delivery Driver
Domino's Pizza
Acworth, GA
02.2026 - Current
- Delivered orders promptly while adhering to safety and traffic regulations.
- Maintained accurate records of deliveries, ensuring timely updates in order management system.
- Assisted in training new team members on delivery protocols and customer service standards.
- Enhanced customer satisfaction by providing friendly and efficient service during deliveries.
- Implemented best practices for inventory management during deliveries, minimizing product loss or damage.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
General Warehouse Associate
Amazon
Acworth, GA
11.2025 - 01.2026
- Organized inventory in compliance with safety regulations and company standards.
- Assisted team members in training on warehouse procedures and equipment usage.
- Implemented process improvements to enhance workflow efficiency and reduce errors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 100 pounds.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
- Improved workplace safety by adhering to company policies and procedures while also identifying potential hazards within the warehouse space.
- Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
Customer Service Representative
Drake Software
Hayesville, NC
12.2023 - 07.2025
- Resolved customer inquiries via phone, email, and chat for improved satisfaction and retention.
- Utilized CRM software to track interactions, ensuring timely follow-up and resolution of customer issues.
- Developed training materials for new hires, promoting consistent service standards across the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Shift Manager
McDonald's
Hayesville, NC
07.2022 - 12.2023
- Supervised daily operations to ensure adherence to quality standards and customer service excellence.
- Trained and mentored team members to enhance performance and productivity.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Developed schedules to efficiently allocate staffing resources during peak hours.
- Monitored operational workflows to identify areas for process improvement and efficiency gains.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Collaborated with management to execute promotional strategies that increased sales performance.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Shift Manager
09.2022 - 11.2023
- Run and oversee shift, count drawer, make deposits, create schedules, customer service, handle customer complaints, general cleaning
Line Cook
04.2023 - 08.2023
- Help with ordering truck items, prep, customer service, cleaning, cooking, some serving
Assistant General Manager
06.2022 - 09.2022
- Help with opening and closing, and general cashier duties
Delivery Driver
Alex Logistics
04.2022 - 06.2022
- Loaded a truck and delivered packages
Line Cook
Royal Waffle King
Murphy, NC
12.2021 - 04.2022
- Prepared and cooked menu items according to established recipes and presentation standards.
- Collaborated with kitchen staff to ensure efficient meal service during peak hours.
- Maintained cleanliness and organization of workstations, adhering to food safety regulations.
- Trained new team members on cooking techniques and kitchen procedures for optimal performance.
Line Cook
11.2021 - 04.2022
- Cook to order, prep, put up stock, general cleaning, customer service
General Manager
Huddle House
Hayesville, NC
06.2019 - 11.2021
- Directed daily operations to enhance customer service and satisfaction levels.
- Implemented cost control measures to maximize profitability across multiple locations.
- Trained and mentored management teams to improve operational efficiency and staff performance.
- Developed strategic marketing initiatives to increase brand awareness and customer engagement.
- Streamlined inventory management processes, reducing waste and ensuring product availability.
- Analyzed financial reports to identify trends, guide decision-making, and optimize budgeting practices.
General Manager
05.2019 - 11.2021
- Run a register, customer service, inventory control, order a truck, prep, general cleaning, handle refunds/customer complaints, create schedules, hold interviews, attend periodic meetings
Cashier
Big D Convience Store
02.2019 - 07.2019
Cashier
02.2019 - 07.2019
- General cleaning, customer service, restock inventory, help with counts occasionally, check gas levels, run the register
Line Cook
Brothers at willow ranch
01.2017 - 01.2017
Education
High School Diploma -
Campbell High School
05.2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Customer relationship management (CRM)
- Prioritization
- Staff training
- De-escalation techniques
- Building rapport
- Technical support
- Quality control
- Clerical support
- Live chat support
- Filing
- Dispute resolution
- Customer education
- Product sales
- Product and service solutions
- Multi-line phone talent
- Coordination
- Sales expertise
- Assertiveness
- Order fulfillment
- Store maintenance
- Recordkeeping strengths
- Account updating
- Research
- Account management
- Reading comprehension
- Spreadsheets
- Service upselling
- Office equipment proficiency
- Staff education and training
- Conflict mediation
- Proofreading
- Stock management
- Retail store support
- Service standard compliance
- Product promotion
- Document control
- Brand representation
- Quality assurance controls
- Escalation management
- Shipping and logistics
- Sales closing
- POS systems expert
- CRM software
- Information security
- Product education
- CRM software proficiency
- Business development
- Training development aptitude
- Key holder experience
- Delivery scheduling
- System implementation
- Warehousing functions
- Receiving support
- Call triaging
- Process optimization
- Record preparation
- Consultative sales
- Report creation
- Software CRM system proficiency
- Report preparation
- Credit adjustments
- Promotional support
- Key stakeholder relationship building
- Report generation
- Lead generation
Timeline
Delivery Driver
Domino's Pizza
02.2026 - Current
General Warehouse Associate
Amazon
11.2025 - 01.2026
Customer Service Representative
Drake Software
12.2023 - 07.2025
Line Cook
04.2023 - 08.2023
Shift Manager
09.2022 - 11.2023
Shift Manager
McDonald's
07.2022 - 12.2023
Assistant General Manager
06.2022 - 09.2022
Delivery Driver
Alex Logistics
04.2022 - 06.2022
Line Cook
Royal Waffle King
12.2021 - 04.2022
Line Cook
11.2021 - 04.2022
General Manager
Huddle House
06.2019 - 11.2021
General Manager
05.2019 - 11.2021
Cashier
Big D Convience Store
02.2019 - 07.2019
Cashier
02.2019 - 07.2019
Line Cook
Brothers at willow ranch
01.2017 - 01.2017
High School Diploma -
Campbell High School