Hillary Womble
Acworth,GA
Summary
Experienced customer service professional with a strong background in service delivery. Track record of successfully handling multiple tasks simultaneously. Skilled in building and maintaining professional relationships to enhance profitability and achieve business objectives. Dedicated to providing exceptional customer service to drive positive results and contribute to overall success.
Overview
6
6
years of professional experience
Work History
Concierge
Greenwood Place
02.2025 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Process payroll and employee benefits.
- Oversees billing issues with residents.
Customer Care Representative
Continuum
09.2024 - 02.2025
- Managed high call volume with exceptional professionalism and efficiency.
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Mentored new hires on company policies, procedures, and best practices in providing exemplary customer support.
Executive Assistant
Kennesaw State University
07.2022 - 09.2024
- Organized and coordinated conferences and monthly meetings
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Handled confidential and sensitive information with discretion and tact
- Answered high volume of phone calls and email inquiries
- Screened calls and emails and initiated actions to respond or direct messages for managers
Internship Student
SAFE Center
05.2024 - 07.2024
- Delivered clerical support by handling range of routine and special requirements
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
- Reported back to instructor to receive day-to-day tasks and responsibilities
- Completed research, compiled data, updated spreadsheets, and produced timely reports
- Analyzed problems and worked with teams to develop solutions
- Participated in workshops and presentations related to projects to gain knowledge
- Collaborated with senior management on new initiatives to build confidence
Cashier
Zaxbys
05.2019 - 08.2020
- Greeted customers entering store and responded promptly to customer needs
- Addressed customer needs and made product recommendations to increase sales
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Education
Bachelor of Science - Criminal Justice
Kennesaw State University
Kennesaw, GA12.2024
Skills
- Scheduling
- Mail Management
- Report Writing
- Schedule Management
- Spreadsheet tracking
- Materials Preparation
- Call center experience
- Data entry
Timeline
Concierge
Greenwood Place
02.2025 - Current
Customer Care Representative
Continuum
09.2024 - 02.2025
Internship Student
SAFE Center
05.2024 - 07.2024
Executive Assistant
Kennesaw State University
07.2022 - 09.2024
Cashier
Zaxbys
05.2019 - 08.2020
Bachelor of Science - Criminal Justice
Kennesaw State University
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