Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hillary Womble

Acworth

Summary

Experienced with mentoring and providing guidance to diverse groups. Utilizes effective communication to foster positive relationships and development. Track record of creating impactful mentorship programs that drive growth and success.

Overview

7
7
years of professional experience

Work History

Concierge

Greenwood Place
02.2025 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Process payroll and employee benefits.
  • Oversees billing issues with residents.
  • Provided emotional support and companionship to elderly in community homes.
  • Fostered sense of community, organizing neighborhood gatherings.

Volunteer

Simple Needs Ga
10.2024 - 12.2025
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Established rapport with diverse groups of youths, understanding individual needs and adapting mentoring approach accordingly.
  • Encouraged healthy decision-making by providing resources on nutrition, exercise, stress management, and mental health practices.

Customer Care Representative

Continuum
09.2024 - 02.2025
  • Managed high call volume with exceptional professionalism and efficiency.
  • Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
  • Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
  • Mentored new hires on company policies, procedures, and best practices in providing exemplary customer support.

Executive Assistant

Kennesaw State University
07.2022 - 09.2024
  • Organized and coordinated conferences and monthly meetings
  • Updated spreadsheets and created presentations to support executives and boost team productivity
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
  • Handled confidential and sensitive information with discretion and tact
  • Answered high volume of phone calls and email inquiries
  • Screened calls and emails and initiated actions to respond or direct messages for managers

Internship Student

SAFE Center
05.2024 - 07.2024
  • Delivered clerical support by handling range of routine and special requirements
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
  • Reported back to instructor to receive day-to-day tasks and responsibilities
  • Completed research, compiled data, updated spreadsheets, and produced timely reports
  • Analyzed problems and worked with teams to develop solutions
  • Participated in workshops and presentations related to projects to gain knowledge
  • Collaborated with senior management on new initiatives to build confidence

Cashier

Zaxbys
05.2019 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs
  • Addressed customer needs and made product recommendations to increase sales
  • Worked flexible schedule and extra shifts to meet business needs
  • Restocked and organized merchandise in front lanes
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels

Education

Bachelor of Science - Criminal Justice

Kennesaw State University
12.2024

Skills

  • Scheduling
  • Mail Management
  • Report Writing
  • Schedule Management
  • Spreadsheet tracking
  • Materials Preparation
  • Call center experience
  • Data entry
  • Motivational skills
  • Creativity and innovation
  • Compassionate
  • Case management
  • Conflict resolution

Timeline

Concierge

Greenwood Place
02.2025 - Current

Volunteer

Simple Needs Ga
10.2024 - 12.2025

Customer Care Representative

Continuum
09.2024 - 02.2025

Internship Student

SAFE Center
05.2024 - 07.2024

Executive Assistant

Kennesaw State University
07.2022 - 09.2024

Cashier

Zaxbys
05.2019 - 08.2020

Bachelor of Science - Criminal Justice

Kennesaw State University

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Hillary Womble