Hindu Tera

• Led functional implementation of Power Platform and Dynamics 365, achieving 40% reduction in manual case entry through automation.
• Designed automated workflows for case notifications via Power Automate, resulting in 20% decrease in reopen rates and 35% improvement in customer response time.
• Developed over 10 executive-facing Power BI dashboards with Azure-integrated data sources for real-time insights into CSAT and agent performance.
• Conducted case mitigation analysis to identify bottlenecks in Dynamics case creation, correcting 15+ data flow issues.
• Managed deployment cycles across UAT and PROD, addressing all critical post-deployment issues within SLA.
• Delivered telemetry-driven diagnostics to enhance production issue insights, improving long-term system stability and customer satisfaction.

• Co-developed Azure-based Data Lake for global bottling transaction data, enhancing downstream reporting capabilities.
• Migrated master data from legacy systems to Azure, ensuring consistency and compliance.
• Built semantic models and established Active Directory–based security for role-specific reporting access.

Delivered self-service reporting solutions to business users while addressing data gaps through telemetry feedback.