Hiro Sugano
Alpharetta,GA
Summary
Customer-focused automotive professional with 20+ years of experience in luxury automotive service, retail operations, and business management. Proven ability to deliver exceptional client experiences, build long-term customer relationships, and manage high-volume service operations. Extensive background in automotive repair, diagnostics, calibration services, and service department leadership. Recognized for strong communication skills, operational efficiency, and a commitment to premium customer satisfaction aligned with luxury automotive standards.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Insurance Agency Owner
Farmers Insurance Agency
Alpharetta
11.2025 - 05.2026
- Developed strategic marketing initiatives to enhance agency visibility and client engagement.
- Managed daily operations, ensuring compliance with industry regulations and standards.
- Cultivated relationships with clients, providing tailored insurance solutions to meet diverse needs.
- Analyzed market trends to identify growth opportunities and adjust service offerings accordingly.
- Oversaw financial management, optimizing budgeting processes for increased profitability.
- Trained and mentored staff, fostering a collaborative environment focused on professional development.
Owner
Accurate Electronics and Calibration
Chamblee, GA
01.2024 - 01.2025
- Operated a mobile vehicle calibration and automotive electronics service business supporting commercial and retail clients.
- Advised customers on calibration requirements, safety systems, and vehicle technology solutions.
- Ensured quality assurance and compliance with manufacturer and industry standards.
- Managed scheduling, invoicing, and customer service operations.
- Successfully sold the business in June 2025.
- Sold the business
Owner
MMR Automotive
Decatur, GA
01.2022 - 01.2025
- Managed a full-service automotive repair and maintenance operation serving a diverse customer base.
- Coordinated service estimates, repair timelines, and customer communications throughout the repair process.
- Improved operational efficiency and customer satisfaction through streamlined shop processes.
- Oversaw staffing, financial performance, and customer retention initiatives.
- Successfully sold the business in June 2025.
- Sold the business
Owner
SCC Performance
Atlanta, GA
01.2017 - 01.2025
- Founded and operated a specialized automotive repair business focused on tires, advanced diagnostics, and vehicle calibration services.
- Served as primary customer advisor, explaining repair recommendations, maintenance needs, and technical solutions to clients.
- Built strong customer relationships through transparent communication and high-quality service delivery.
- Managed daily shop operations including scheduling, workflow coordination, vendor management, and customer follow-up.
- Maintained high customer satisfaction and repeat business through efficient turnaround times and personalized service.
- Successfully exited the business through sale in June 2025.
- Sold the business
General Manager
Butler Tires and Wheels
Johns Creek, GA
01.2008 - 01.2017
- Led operations for a high-volume automotive service and retail location.
- Managed customer service, repair scheduling, technician workflow, and inventory operations.
- Developed and coached service teams to deliver consistent, high-quality customer experiences.
- Increased profitability and customer loyalty through operational improvements and relationship-based service.
- Worked extensively with premium and performance vehicle clientele.
- Oversaw daily operations, ensuring efficiency in tire and wheel distribution.
Store Manager & Business Development
Tirestar
Multiple Locations, GA
01.2003 - 01.2008
- Opened and managed multiple automotive retail and service locations throughout Georgia.
- Oversaw customer service operations, staffing, sales, and local business development.
- Built strong client relationships and contributed to sustained revenue growth through hands-on management.
- Directed daily store operations, ensuring adherence to company policies and procedures.
Mortgage Loan Officer
Top Choice Mortgage
Atlanta
01.2002 - 01.2003
- Advised clients on residential mortgage and refinancing options.
- Developed strong communication and customer relationship management skills in a consultative sales environment.
- Managed loan applications from submission to closing, ensuring compliance with regulations and standards.
- Developed and implemented strategies to streamline loan processing workflows for increased efficiency.
Education
Master of Business Administration - MBA
West Texas A&M University
Texas01-2015
Master of Science - Quality Assurance Engineering, MSQA
Kennesaw State University
Kennesaw, GA01-2010
Bachelor of Business Administration - BBA
Kennesaw State University
Kennesaw, GA01-2007
Skills
- Customer service
- Client relations
- Auto insurance
- Account management
- Policy writing
- Negotiation
- Property insurance
- Leads prospecting
- Operations management
- Lead development
- Insurance sales strategy
Certification
- Licensed Property and Casualty Insurance Producer
- Licensed Real Estate Agent
- Licensed Life and Heath Producer
Timeline
Insurance Agency Owner
Farmers Insurance Agency
11.2025 - 05.2026
Owner
Accurate Electronics and Calibration
01.2024 - 01.2025
Owner
MMR Automotive
01.2022 - 01.2025
Owner
SCC Performance
01.2017 - 01.2025
General Manager
Butler Tires and Wheels
01.2008 - 01.2017
Store Manager & Business Development
Tirestar
01.2003 - 01.2008
Mortgage Loan Officer
Top Choice Mortgage
01.2002 - 01.2003
Master of Business Administration - MBA
West Texas A&M University
Master of Science - Quality Assurance Engineering, MSQA
Kennesaw State University
Bachelor of Business Administration - BBA
Kennesaw State University