Holly Durden

Front Office Supervisor

Seaside Ophthalmology

Brunswick

12.2008 - Current

Answered phones promptly and directed calls appropriately.
Assisted with filing of medical records and documents, maintaining accurate electronic files.
Maintained confidentiality of patient information according to HIPAA regulations.
Maintained supply inventory for office area, ordering items as needed and stocking shelves.
Ordered office supplies as needed to maintain inventory levels.
Greeted and checked in patients, updating patient information in computer system.
Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
Verified insurance coverage for appointments and collected co-payments as required.
Answered incoming calls, responding to inquiries from patients and other medical offices.
Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Scheduled patient appointments, verifying accuracy of appointment times with providers.
Processed referrals for specialist care when requested by physicians or patients.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Protected patients by observing strict HIPAA guidelines.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Entered insurance, demographics and health history into patient database.
Straightened up waiting room to maintain neat and organized space.
Answered multi-line phone system and directed callers to requested personnel and departments.
Took messages from patients and promptly relayed to appropriate staff.
Processed patient payments and scanned identification and insurance cards.
Conducted patient intake interviews to collect medical information and insurance details.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Checked patients in and out for appointments and collected co-payments.
Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Communicated with patients with compassion while keeping medical information private.
Adhered to HIPAA requirements to safeguard patient confidentiality.