Holly Lloyd
Folkston
Summary
Experienced in managing client relationships and resolving customer complaints effectively, ensuring high levels of satisfaction and retention. Demonstrated ability to onboard new team members, facilitating their integration into organizational processes. Led initiatives to streamline patient care workflows, resulting in enhanced service delivery and operational efficiency. Proven track record in maintaining safety and cleanliness standards across multiple locations, contributing to improved patient experiences.
Overview
4
4
years of professional experience
2012
2012
years of post-secondary education
Work History
Account Manager
Health Care Services Group
Folkston
11.2021 - Current
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Onboarded new team members to integrate into organization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Led a team to streamline patient care processes, improving workflow efficiency and enhancing overall service delivery.
- Coordinated daily operations to maintain high safety and cleanliness standards, resulting in improved patient satisfaction.
Education
Charlton County Highschool
Folkston, GASkills
- Client communication
- Customer complaint resolution
- Client onboarding
- Customer needs assessment
- Team leadership
- Workflow optimization
- Cleanliness standards adherence
- Safety standards compliance
- Problem resolution
- Client relationship management
- Goals and performance
- Strong lead development skills
- Account development
- Client relations
Accomplishments
Always had a deficiency free state survey.
References
References available upon request.
Timeline
Account Manager
Health Care Services Group
11.2021 - Current
Charlton County Highschool