Holly Newlin
Bonaire
Summary
Dynamic Bodily Injury Claims Specialist with a proven track record at Georgia Farm Bureau, excelling in settlement negotiation and medical records analysis. Achieved significant cost reductions through effective claims investigation and compliance management. Known for exceptional communication skills, fostering strong client relationships while efficiently managing high-volume caseloads.
Overview
22
22
years of professional experience
Work History
Bodily Injury Claims Specialist
Georgia Farm Bureau
11.2015 - Current
- Utilized strong analytical skills to identify potential subrogation opportunities, reducing company payout expenses.
- Ensured compliance with state regulations during every stage of the claims process, minimizing risk for both the company and policyholders.
- Managed a high volume of cases efficiently, prioritizing tasks based on urgency and complexity.
- Continuously improved job performance by attending training sessions and seeking feedback from supervisors regularly.
- Achieved successful claim resolutions by thoroughly investigating and evaluating bodily injury claims.
- Delivered exceptional customer service through consistent communication regarding updates on the status of their claims.
- Improved negotiation outcomes for settlements with meticulous documentation and clear communication.
- Conducted timely negotiations with claimants'' representatives to reach fair settlements within policy limits.
- Collaborated with medical professionals, attorneys, and other experts to gather evidence and validate claims accurately.
- Evaluated and settled complex insurance claims in strict timeframes.
Litigation Adjuster
GEICO
08.2003 - 11.2015
- Developed strong relationships with clients by providing clear communication and updates on case progress.
- Improved negotiation strategies for settlements with effective communication and persuasive tactics.
- Expedited claim resolution by promptly responding to inquiries from both insureds and claimants alike.
- Maintained compliance with state regulations through diligent record-keeping and adherence to industry best practices.
- Balanced competing priorities under tight deadlines without compromising quality or attention to detail in case management.
- Reduced company exposure by accurately assessing risk factors and recommending appropriate settlement options.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the claims process.
- Managed a high volume of cases while maintaining organization and prioritizing tasks according to deadlines.
- Supported attorneys in trial preparation by organizing materials, conducting research, and drafting legal documents.
- Collaborated with legal team members to strategize defense plans and prepare for potential litigation proceedings.
Education
Bachelor of Science - Psychology
Park University
Kansas City, MO05-2002
Skills
- Medical records analysis
- Claims investigation
- Settlement negotiation
- Liability assessment
- Injury evaluation
- Litigation management
- Policy interpretation
- Time management
- Organizing and prioritizing work
- Excellent communication
- Medical terminology
- Written communication
Timeline
Bodily Injury Claims Specialist
Georgia Farm Bureau
11.2015 - Current
Litigation Adjuster
GEICO
08.2003 - 11.2015
Bachelor of Science - Psychology
Park University
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